Fixed Fee, project not complete
Posted on 2011-03-02
Not sure if this is the right place to ask about this, but not sure where else to go.
(if it's not, and someone knows a forum that could help me, please advise)
I worked on a project a few years ago. It was a fixed fee project. It was set up with an Advance payment, 6 monthly payments and a final payment.
Basically, the project began to fall behind due to issues on the Client side. We couldn't work as we were waiting for them to deal with these issues etc. This went on for a few months.
Meanwhile, we were still getting the monthly instalments on the fixed fee. We had every intention of throwing an extra body or so in the final month or two to get the project complete and satisfactory.
Unfortunately the client had bigger problems and the their entire project (we were only a tiny part of the project) was put on hold.
There was one monthly instalment and the final payment left to go.
Almost two years later and it's back on again, only the Client now has different personnel and they seem to think we were ripping them off.
Basically, they are looking at the deliverables. They paid out approx 75% of the fee but didn't really get anything for it.
From my point of view, this has nothing to do with us and isn't really our problem until they complete the payment of the fixed fee. Am I correct in this thinking?
Now, obviously I am chasing to get the business from them again. Some things will have changed, but the little work we did have done will probably still stand up and can be continued.
Should we offer to complete the project for the remaining fee? (this would probably be at cost to us) Should we treat it as a whole new project? I'm not really sure where we stand on it.
It would also be advantageous for us to get on their good books as getting the completion of this project will probably mean a few more continuation projects.
So basically, the question is. In a fixed fee project, if things don't work out due to Client issues, do they have any comeback/right to be annoyed that nothing was done for the money paid?