Solved

1 person I.T. dept SLA

Posted on 2011-03-02
1
519 Views
Last Modified: 2012-06-27
I have been asked to put together a SLA for 1 person I.T. dept. Supporting 65 users, Sharepoint, 2 file servers, ERP system and a hosted Email system.  Any help would be great.
0
Comment
Question by:Goraps
1 Comment
 
LVL 3

Accepted Solution

by:
bull_dog9 earned 500 total points
ID: 35016935
Here is a nice exemple of a basic SLA
http://ist.berkeley.edu/files/DatabaseBasic.pdf

You should do an SLA for each system and a general SLA for Service
All must include responce time and directions to be taken for service.

Some definition can be found here : http://en.wikipedia.org/wiki/Service_level_agreement

hope this helps
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
windows imaging 7 132
GPO's not appliec 3 98
Want Win 10 Pro to search like Server 2010 or 2012 27 104
How to get Local Admin rights when connecting to a user thru Webex 7 19
With the shift in today’s hiring climate (http://blog.experts-exchange.com/ee-blog/5-tips-on-succeeding-in-the-new-gig-economy/?cid=Blog_031816), many companies are choosing to hire freelancers to get projects completed efficiently and inexpensively…
There are many benefits to finding online courses that align with your personal or career goals. Read more about our reasons for continuing your education in technology.

680 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question