Solved

1 person I.T. dept SLA

Posted on 2011-03-02
1
526 Views
Last Modified: 2012-06-27
I have been asked to put together a SLA for 1 person I.T. dept. Supporting 65 users, Sharepoint, 2 file servers, ERP system and a hosted Email system.  Any help would be great.
0
Comment
Question by:Goraps
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 3

Accepted Solution

by:
bull_dog9 earned 500 total points
ID: 35016935
Here is a nice exemple of a basic SLA
http://ist.berkeley.edu/files/DatabaseBasic.pdf

You should do an SLA for each system and a general SLA for Service
All must include responce time and directions to be taken for service.

Some definition can be found here : http://en.wikipedia.org/wiki/Service_level_agreement

hope this helps
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Both MMF (multi-mode fiber) and SMF (single-mode fiber) are types of optical fiber that can aid in communication applications. These thin strands of silica or glass will allow communication to occur between devices. The transmission of light between…
Read about why it is more lucrative for an IT company to participate in government projects.
Are you ready to implement Active Directory best practices without reading 300+ pages? You're in luck. In this webinar hosted by Skyport Systems, you gain insight into Microsoft's latest comprehensive guide, with tips on the best and easiest way…
Suggested Courses

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question