Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

1 person I.T. dept SLA

Posted on 2011-03-02
1
Medium Priority
?
559 Views
Last Modified: 2012-06-27
I have been asked to put together a SLA for 1 person I.T. dept. Supporting 65 users, Sharepoint, 2 file servers, ERP system and a hosted Email system.  Any help would be great.
0
Comment
Question by:Goraps
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 3

Accepted Solution

by:
bull_dog9 earned 2000 total points
ID: 35016935
Here is a nice exemple of a basic SLA
http://ist.berkeley.edu/files/DatabaseBasic.pdf

You should do an SLA for each system and a general SLA for Service
All must include responce time and directions to be taken for service.

Some definition can be found here : http://en.wikipedia.org/wiki/Service_level_agreement

hope this helps
0

Featured Post

Are You Ready for GDPR?

With the GDPR deadline set for May 25, 2018, many organizations are ill-prepared due to uncertainty about the criteria for compliance. According to a recent WatchGuard survey, a staggering 37% of respondents don't even know if their organization needs to comply with GDPR. Do you?

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We take a look at some of the most common obstacles that IT teams run into as they work relentlessly to keep all the alarms and sirens from going off at once.
If you're a modern-day technology professional, you may be wondering if certifications are really necessary. They are. Here's why.
If you're a developer or IT admin, you’re probably tasked with managing multiple websites, servers, applications, and levels of security on a daily basis. While this can be extremely time consuming, it can also be frustrating when systems aren't wor…
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…
Suggested Courses

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question