1 person I.T. dept SLA

I have been asked to put together a SLA for 1 person I.T. dept. Supporting 65 users, Sharepoint, 2 file servers, ERP system and a hosted Email system.  Any help would be great.
GorapsI.T. ManagerAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
bull_dog9Connect With a Mentor Commented:
Here is a nice exemple of a basic SLA
http://ist.berkeley.edu/files/DatabaseBasic.pdf

You should do an SLA for each system and a general SLA for Service
All must include responce time and directions to be taken for service.

Some definition can be found here : http://en.wikipedia.org/wiki/Service_level_agreement

hope this helps
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.