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1 person I.T. dept SLA

Posted on 2011-03-02
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Last Modified: 2012-06-27
I have been asked to put together a SLA for 1 person I.T. dept. Supporting 65 users, Sharepoint, 2 file servers, ERP system and a hosted Email system.  Any help would be great.
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Question by:Goraps
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bull_dog9 earned 500 total points
ID: 35016935
Here is a nice exemple of a basic SLA
http://ist.berkeley.edu/files/DatabaseBasic.pdf

You should do an SLA for each system and a general SLA for Service
All must include responce time and directions to be taken for service.

Some definition can be found here : http://en.wikipedia.org/wiki/Service_level_agreement

hope this helps
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