Solved

BSOD on old Dell D800 -IRQL_NOT_LESS_OR_EQUAL

Posted on 2011-03-02
17
820 Views
Last Modified: 2012-05-11
Hello,

My husband's old Dell D800 just died 2 nights ago. Oddly, it was the same day that my laptop crashed, but for a completely different reason. I am not sure what is wrong. Here are the details:

refurbished Dell D800 laptop, running Windows XP. When he booted the computer the other day, it loaded all the way to the desktop and then got a blue screen with the following info: "IRQL_NOT_LESS_OR_EQUAL" Stop error: 0x0000000A (0x49a9f129, 0x00000002, 0x0000000, 0x804d9aia)

Not sure if this has anything to do with it, but as a side note:
We added memory in November of last year (attempted to add two sticks of 1g each, but even though it says it could handle it, computer would randomly freeze when using youtube, media player, other video programs. Checked memory many times, all passed.  Removed one stick (1G) and replaced with old stick (256mb I think) - no more freezing with the 1G (new) and 256mb (old) memory.  Even switched the new memory sticks to see if maybe it was the memory, but no problems.  It just can't seem to handle the 2G of memory, otherwise laptop has all original specs.

Not sure where to go from here. As of now, we can't load to windows and sometimes not even to safe mode. Any suggestions?

Thanks,
Jen

0
Comment
Question by:JenInNY
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 6
  • 4
17 Comments
 

Author Comment

by:JenInNY
ID: 35017097
I should add that I tried to restore to last known configuration over over a month ago and I was unable to. One time it did say it was successful, but then I got the screen again, so apparently not.
0
 
LVL 22

Assisted Solution

by:BitsBytesandMore
BitsBytesandMore earned 475 total points
ID: 35017234
This is a very typical error of a bad memory or that the CPU is overheating. To troubleshoot it, first clean the fans with one of those compressed air cans they sell at Office Max, Home Depot or any computer store. Make sure that you prevent the fan from spinning while applying the pressurized air.

Next, test the memory. To do this, remove on of the sticks, and startup the computer. If the error disappears, you know the problem is with the memory stick you just removed.

Keep us posted on your progress.

Bits ...
0
 
LVL 6

Expert Comment

by:davy999
ID: 35017271
try this software it will give you information why it crashed

http://www.resplendence.com/whocrashed
0
Manage your data center from practically anywhere

The KN8164V features HD resolution of 1920 x 1200, FIPS 140-2 with level 1 security standards and virtual media transmissions at twice the speed. Built for reliability, the KN series provides local console and remote over IP access, ensuring 24/7 availability to all servers.

 
LVL 22

Accepted Solution

by:
BitsBytesandMore earned 475 total points
ID: 35017300
Another possibility is that one of your subsystems has gone bad: modem, sound, LAN card. In the BIOS, load Fail-Safe defaults and/or disable the on-board modem, sound, and LAN.

Take out all the cards, with the exception of video, and run the machine for a while. Test. If the machine stops showing the BSOD, then start adding/re-enabling the previously disabled devices one by one.

Do not forget that some motherboards share IRQ's across PCI slots, so try not to put a sound card and a modem right next to each other.

Using this process will help you determine the source of the problem. Whatever you put in last that brings back the BSOD will be the culprit.

Bits ...
0
 

Author Comment

by:JenInNY
ID: 35017341
Thanks bits and davy
I'll try it tonight when I get home. The laptop isn't here so it's been hard to troubleshoot at home since both laptops aren't working so I'm cut off from the internet. It's harder to do than I thought :)

I'll try bits' idea first, then davy's since a can of compressed air is cheaper than the software! I'll keep you posted. Thanks for the quick response!

Jen
0
 
LVL 22

Assisted Solution

by:BitsBytesandMore
BitsBytesandMore earned 475 total points
ID: 35017425
You can also try the software alternative with this free software: http://www.nirsoft.net/utils/blue_screen_view.html

It's a jewel. I've been using it for years and has always helped narrow down the culprit (in case it is a bad driver or a bad hardware that the driver cannot use).

Keep us posted.

Bits ...
0
 
LVL 6

Expert Comment

by:davy999
ID: 35026373
to test the memory you can use memtest86 heres a link to amemtest bootcd or use the ubcd

http://files.extremeoverclocking.com/file.php?f=60
0
 
LVL 6

Expert Comment

by:davy999
ID: 35026399
for got to say you can also run a cpu test from the boot cd, you can also boot from your usb stick
0
 
LVL 6

Assisted Solution

by:davy999
davy999 earned 25 total points
ID: 35026410
Heres the link, bits has sugested memory an cpu could be the problem

http://www.ultimatebootcd.com/
0
 

Author Comment

by:JenInNY
ID: 35027187
Hi bits and davy,

Thanks so much for the advice. Here is an update:

I went home and cleaned out the fan (dirty and super dusty, but not the culprit. It feels good that it's clean though!)

Memory was not the issue: removed sticks and kept getting the error. Even used extra 1G and 256mb sticks that I had, but kept getting the error. Memory didn't seem to be the issue.

At some point along the way, not sure when, it started hanging when going into safe mode. Now I couldn't access anything, so I hit F2 and began disabling everything I could then worked up from there.
Each time I didn't get a blue screen, I played around a bit to see if it would pop up randomly (as it had done before) and then I would reboot and enable another device. At some point, the blue screen came back. In my excitement that it was working, I forgot what I enabled, so I had to start again. I think it was the wireless card. Anyway, rather than pull my hair out, I shut down and went to bed.
This AM, I started up and it loaded normal. Hmmm...

I was finally able to run the recommended bluescreen program. You are right - it's great, but now I need to figure out what to do with the results.

It looks like it's the w22n51.sys driver (Intel Wireless LAN Adapter) causing the problem.   The window below highlights 2 rows. The first one is for: w22n51.sys. Second row is: ntsokrnl.exe

So...so I roll back the driver? Update it? Uninstall?

Thank you again for all your help. You guys are awesome :)
Jen
0
 
LVL 22

Assisted Solution

by:BitsBytesandMore
BitsBytesandMore earned 475 total points
ID: 35027432
Yes... Download or secure from one of your installation disks a copy of the previous version of the Wireless driver and then Uninstall the current Wireless driver. Reinstall the old one and you should be fine.

I never like "rolling back" a driver unless I know for a fact that I just upgraded it, since it is not always very thorough. Sometimes it works great... other times it misses things. I don't like "Unreliable". In either case, nothing beats an uninstall and reinstall of the driver.

Keep us posted.

Bits ...
0
 
LVL 22

Expert Comment

by:BitsBytesandMore
ID: 35027460
Forgot to mention: As for the BlueScreen View... it basically tells you which driver is the one that caused the BSOD... once you know this you don't have to be checking everything else.

Bits ...
0
 

Author Comment

by:JenInNY
ID: 35027544
Thanks bits,

I don't have the old disks - so I guess I'll have to see if I can download an older version. From there, the process is to uninstall the driver (in device manager) and then how do I reinstall the new one? ahh..forget it. i"m sure the instructions are online when I find the driver for download!

Thanks for the quick response. If this works, you may have saved me a ton a money. The husband has been itching for a new computer. It doesn't help that both my laptop and his crashed on the same day. This is fixable it seems - mine seems like I need a new hard drive. 3 HDD in 3 months. Ugh.

Ok..off to download the driver :)
0
 
LVL 22

Assisted Solution

by:BitsBytesandMore
BitsBytesandMore earned 475 total points
ID: 35027943
If you've been having problems with the hard drives, it could be that you are moving the machine while it is working on something....nothing damages a hard drive faster than to move it when it is spinning.

As for the process of reinstalling the driver.... everyone is different. Some "Auto-Install"... others require different steps... in any case, your right, the instructions will most likely be on the manufacturers web site.

Ok... good to hear your on track.

Bits ...
0
 

Author Comment

by:JenInNY
ID: 35028179
Ok. Driver installed! So far, so good. We'll see what happens when I get home tonight and actually use the internet. We'll see if that kicks on the blue screen - hopefully not! In the meantime, I'll keep the machine busy today to see if the screen pops up at all.

Thanks for the info on the hard drives - it all started with a "broken" profile. I wasn't able to recreate a new one to copy and just kept getting worse (couldn't access safe mode). I don't think we jostled it all that much, but I'll be sure to double super careful about that in the future. It is the one laptop that gets moveda round the most. Any brand name suggestions for a drive? I had a WD for 3 years, then it failed. Then 2 more WD drives died on me. I'm afraid to go back to WD, but it's all I know.
0
 
LVL 22

Expert Comment

by:BitsBytesandMore
ID: 35028361
Personally, I like the Seagate Momentus 7200 500 GB 7200RPM SATA 3Gb/s 16MB Cache 2.5 Inch Internal NB Hard Drive ST9500420ASG-Bare Drive with G-Force Protection...it sells for about $70 in Amazon... The G-Force Protection provides an extra layer of hardware-based data protection in the event of a laptop free fall.

In the case of Mac's or other laptops that have Sudden Motion Sensor, DON'T install a Hard drive with G-Force protection... Now... don't stick to what I like personally or this will become a never ending thread since many people have different opinions on what they like most or prefer.

Bits ...
0
 

Author Closing Comment

by:JenInNY
ID: 35028364
Thanks so much for holding my hand through this one. I know better for next time. That bluescreen program is AWESOME. Wish I knew about it sooner!
0

Featured Post

Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Laptop fan running all the time 21 121
Hard Drive surgery 10 149
Need laptop with Core i5/i7 HQ and intel-only graphics 26 214
Black screen on my Lenovo U31 laptop 11 42
When I work on a laptop, the first thing I always check is for proper voltage output. Many times I have had customers bring only their laptop in and think their battery is bad - then  I plug in my universal adapter and the battery charges fine. …
When you press your power button on your laptop and the LCD screen just stays black.  What is the problem? Possible problem can be the on-board video chip or Video Card. Possible problem can be the power inverter. Possible problem can be the ba…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

735 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question