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Add to Cisco Attendant Console External Directory

Posted on 2011-03-02
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Last Modified: 2013-12-27
Hi people,

Does anyone know how to add external contacts (E.g. customers, suppliers etc) to the Cisco Attendant Console external directory panel?

If possible I would like to upload a CSV list of them in one go.  But even a simple how to add 1 at atime will do for now.

Many thanks!
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Question by:Howco
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José Méndez earned 2000 total points
ID: 35260763
The External Directory is an extension of the Internal Directory. When the client console syncs with CallManager's directory, the Int. Dir. is populated. Afterward, you can choose a contact and add a cellphone for example, which will pop up in the Ext. Dir. from then on.

It is not really a separate directory you can populate through CSV files. You will find a similar answer by clikcing Help > Contents > search for External directory.

Hope it helps
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