Solved

can not open secure email

Posted on 2011-03-02
1
986 Views
Last Modified: 2012-05-11
Hi,

One of the coworkers recieves secure email every month.  She can not open it this month, but I can.  We all use office 2007.  This is the erro she receives:
Cannot create file: message_zdm.html. Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder.

any ideas?  thx
0
Comment
Question by:mcrmg
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 27

Accepted Solution

by:
michko earned 250 total points
ID: 35017704
this can happen if the user's outlook secure temporary file folder is full.
A run with CCleaner (www.ccleaner.com) should clear this folder.

Or you can give a try with the instructions in this MS support article:
http://support.microsoft.com/kb/817878

0

Featured Post

What Is Transaction Monitoring and who needs it?

Synthetic Transaction Monitoring that you need for the day to day, which ensures your business website keeps running optimally, and that there is no downtime to impact your customer experience.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question