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how do i verify NetBackup Exchange Agent is installed

Posted on 2011-03-02
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Last Modified: 2012-05-11
I've inherited a NetBackup Environment and I suspect the Exchange Agent is not installed on the Exchange server.  When I tried to do a test restore of a Store to the RSG to pull out a mailbox, i received the following.

11:44:20 (97901.001) INF - TAR STARTED
11:44:32 (97901.001) INF - Beginning restore from server plumnbu01.plumbedford.local to client mail01.
11:44:44 (97901.001) INF - Continuing restore from server plumnbu01.plumbedford.local to client mail01.
11:53:42 (97901.001) INF - Continuing restore from server plumnbu01.plumbedford.local to client mail01.
11:53:50 (97901.001) INF - Commit is set, but no log files are included in this restore request. Log files are required to perform Exchange database recovery.
11:53:50 (97901.001) WRN - You must restore the logs from the last backup set for Microsoft Information Store:\1st Storage Group\ by itself for proper recovery.
11:53:50 (97901.001) INF - TAR EXITING WITH STATUS = 0
11:53:50 (97901.001) INF - TAR RESTORED 2 OF 4 FILES SUCCESSFULLY
11:53:50 (97901.001) INF - TAR KEPT 2 EXISTING FILES
11:53:50 (97901.001) INF - TAR PARTIALLY RESTORED 0 FILES
11:54:13 INF - Server status = 0
11:54:25 (97901.xxx) INF - Status = the requested operation was successfully completed.


when i followed the directions i had to "pull out the mailbox" from the recovered Store there was nothing to be pulled out.  You can see from the time stamps, the restore of the Store only took 10 minutes.  the Full store on the Exchange server is 45GB...
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Question by:Delshiva
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8 Comments
 
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Expert Comment

by:Rodney Barnhardt
ID: 35020443
To tell if you have the license for Exchange, on the master server, lauch the admin console. At the top, click on Help, then License. If you have the license, you will see the "MS Exchange extension" listed. There isn't a seperate agent that installs on the Exchange server itself, all  you have is one client. Having the license installed determines if it works or not.

Are you doing brick-level backups? If not, then you need to restore the entire IS to the RSG, the performe a mail merge. Also, when you set up the restore by soecifying the machine and policy, did you select "MS-Exchange-Server" from the policies, the default fill type is "MS-Windows-NT"?
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Author Comment

by:Delshiva
ID: 35021268
Thx for your reply.

I do know we have the MS Exchange Extension and verfied that the is listed.  it's good to know that it works that way, but was hoping there was something on the Exchange server to verify.  

we are not doing brick level backups, and i was able to restore the IS to the RSG, (viusally verified the file was there, in the RSG folder) but i was not able to "extract" the mailbox from IS. I did select the MS-Exchange-Server from the policy list.
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LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 35024116
Were you able to successfully mount the database once it was restored. I usually uncheck the "mount when complete" and manually mount it when I am ready.
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Author Comment

by:Delshiva
ID: 35083244
Sorry for the delsy.  i was able to see the store in the RSG, but was not able to mount it.
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LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 35083469
Did the restore finish with a status of 1 or 0? Are you in a cluster? What, if any, are the errors in the event logs of the Exchange server?
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Accepted Solution

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Delshiva earned 0 total points
ID: 35137938
thank you all for your help, but we were able to figure it out.... the directions i had for the restore were missing some vital options to be selected.  The directions i had were telling me to do the "Roll forward" instead of Recovery Point in time.  Which ironically gave us 2 of 4 files were recovered, with a status of 0
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Expert Comment

by:Glen Knight
ID: 35372826
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
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