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getting certificate error using outlook on windows moble phone

Posted on 2011-03-02
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Last Modified: 2013-12-27
I have a new windows mobile phone and I'm try to set it up with a pop account with outlook on it and I'm getting a error code 80072F06. There is a problem with the certificate for pop.xxxxx.com.

any thoughts.

also do I need to use SSL for this?
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Question by:rdefino
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Expert Comment

by:Paul MacDonald
ID: 35017358
Whether or not you need to use SSL depends on your mail provider.  

The certificate error is because the phone cannot authenticate the origin of the certificate.  If the certificate is self-signed, there may be no way around it.  If the certificate was issued by a third party, you may be able to import the root certificate for that issuer so your phone accepts the SSL certificate.
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by:rdefino
ID: 35017416
what do I  set for domain. and is the server section for smtp or pop?
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Expert Comment

by:Paul MacDonald
ID: 35017458
I have no way of answering either question.  

You should already know the answer to the first one - if not, ask your IT department.

As to the second, SMTP is for sending, POP is for receiving, if that helps.
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Author Comment

by:rdefino
ID: 35017502
well on the windows moblie phone the choices I have are:

user name
password
domain
server

I have username and password. Just not sure what is need for domain. would that be mail.companydomainname.com

then for server is that needing pop or smtp.

also, there is no IT dept to ask.  :(
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Paul MacDonald earned 250 total points
ID: 35017540
If you're setting up an Exchange connection, the domain would be the name of your comany's domain.  I can't tell you what that is but the people who run your Exchange server can.

If you're not connecting to an Exchange server at work, you probably want to set up a POP or IMAP connection instead.  They won't us a domain entry.
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Author Comment

by:rdefino
ID: 35017561
this is a pop account just using outlook on the phone to connect to an external email provider like gmail.
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Expert Comment

by:Paul MacDonald
ID: 35017591
I think you must be using the wrong wizard then.  What version of Outlook?  What OS?
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