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User cannot print from Powerpoint 2010.  Can print from every other application.

Posted on 2011-03-02
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Last Modified: 2012-05-11
User is trying to print Powerpoint 2010 presentations.  Nothing will print.  Restarted the spooler, rebooted the machine, cycled power to the Xerox printer, tested several other documents from Word, Excel, Internet, Notepad, they all print fine.

Powerpoint presentationns however will not even show up in the printer queue.

any help is appreciated.

Windows XP 32bit, Service pack 3, all updates.  Xerox table top laser.  Office suite 2K10

Thank you
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Question by:LumbergsLackey
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Expert Comment

by:Rick
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Have you tried upgrading the print driver?
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Author Comment

by:LumbergsLackey
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Yeah, just finished doing that.  Nada.  :(
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Expert Comment

by:Echo_S
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Is the print driver installed locally? Maybe try that.
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Author Comment

by:LumbergsLackey
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Print driver is pushed from the server.  But I also installed locally to be sure.  Still nothing.  No errors in the event log.  Stumped.  :(
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Author Comment

by:LumbergsLackey
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Anybody have any other ideas?
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Accepted Solution

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LumbergsLackey earned 0 total points
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Turns out the powerpoint presentation had a corrupt page among the good pages.  the corrupt page was reformatted and its now printing fine.

thanks
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Author Closing Comment

by:LumbergsLackey
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Thanks for the suggestions.  Turns out to be a bad file.
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