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User cannot print from Powerpoint 2010.  Can print from every other application.

Posted on 2011-03-02
Medium Priority
Last Modified: 2012-05-11
User is trying to print Powerpoint 2010 presentations.  Nothing will print.  Restarted the spooler, rebooted the machine, cycled power to the Xerox printer, tested several other documents from Word, Excel, Internet, Notepad, they all print fine.

Powerpoint presentationns however will not even show up in the printer queue.

any help is appreciated.

Windows XP 32bit, Service pack 3, all updates.  Xerox table top laser.  Office suite 2K10

Thank you
Question by:LumbergsLackey
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LVL 13

Expert Comment

ID: 35018018
Have you tried upgrading the print driver?

Author Comment

ID: 35018302
Yeah, just finished doing that.  Nada.  :(
LVL 25

Expert Comment

ID: 35019629
Is the print driver installed locally? Maybe try that.
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Author Comment

ID: 35020203
Print driver is pushed from the server.  But I also installed locally to be sure.  Still nothing.  No errors in the event log.  Stumped.  :(

Author Comment

ID: 35027564
Anybody have any other ideas?

Accepted Solution

LumbergsLackey earned 0 total points
ID: 35233443
Turns out the powerpoint presentation had a corrupt page among the good pages.  the corrupt page was reformatted and its now printing fine.


Author Closing Comment

ID: 35304270
Thanks for the suggestions.  Turns out to be a bad file.

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