Lotus Notes

Posted on 2011-03-02
Medium Priority
Last Modified: 2013-12-18
When receiving emails from Outlook with embedded images they do not show in the body of the email on Lotus Notes, they come in as an attachment.

In Outlook, the image is seen in the body of the email.

Any ideas why it does not show up in Lotus Notes?
Question by:wball1217
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Expert Comment

ID: 35018156
I get inline images through Notes all the time, whether through my IBM account or the one at my client's.

Here are some items to check:

Make sure that you have a Personal Web Navigator database in your workspace. (Perweb.nsf is the file name)
Make sure that the settings for the current Location (Advanced, Web Retriever) are correct.

What version of Notes are you using?


Author Comment

ID: 35019102
Version 7.0, settings looks good.

The "image" shows up in a red box with a 'X' in it.

Expert Comment

ID: 35019429
Yup... Missing Personal Web Navigator...

Go to your workspace and try to open the Personal Web Navigator... Odds are it will say that perweb.nsf is missing.

To create perweb.nsf
1. Click on File / Database (or Application) / New...
2.  Make sure Advanced Templates is checked (at the bottom of the dialog
Screen print for new perweb.nsf dialog3. Fill the Title and filename as in the screenshot and choose the appropriate template.
4. Make sure the web retriever is set to use perweb.nsf
 Web retriever settings
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LVL 46

Expert Comment

by:Sjef Bosman
ID: 35019735
Just to explain: it's not an inline-image, it's an <img> in a mime mail, with a reference to website (hence the perweb.nsf requirement). There's a small chance that you can't see the contents even when perweb.nsf is installed correctly, if the website the image is on isn't publicly accessible.
LVL 11

Expert Comment

ID: 35025588
also, search for Midas and rich text to get more background

Author Comment

ID: 35030086
I do have the perweb.nsf installed.  

It's pictures / icons not getting converted so it can be viewed.
LVL 46

Expert Comment

by:Sjef Bosman
ID: 35031855
Can you click on View/show/Source (or equivalent), to show the HTML source of the mail? And post the part containing the images with the references? The lines with <img src="some-url">

If you don't want to do that (understandably), can you pick up some-url, paste it in the address bar of a browser and retrieve the image? Does that work?

Author Comment

ID: 35074160

The message is "[cid:image002.png@01CBCF4F.00EA6B40]

I don't think it's a web link....

LVL 46

Accepted Solution

Sjef Bosman earned 2000 total points
ID: 35074566

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