New color magenta cartridge showing as empty on HP cm1312nfi

I have a customer with an HP color LaserJet 1312nfi.  The printer tells her the magenta is empty.  She replaces it, and it is still showing as empty.

How do I know if there is a printer problem or a cartridge problem?  Is there electronics in the cartridge that could possibly be bad?  Anyone encountered this before?
LVL 1
DaveWWWAsked:
Who is Participating?
 
jrwarrenConnect With a Mentor Commented:
There are electronics on each cartridge.
   Did you buy an HP branded cartridge or a generic?  HP printers look for a specific code set for recognition of cartridges.  Some generic based cartridges attempt to fool the pritner.  In doing so, they sometimes work and seomtimes do not.

   I would suggest reseating the new new cartridge.  try this a few times.
Also , Remove the magenta cartridge, then remove power form the printer and count to 30.  That should let any residual charge dissipate.  Insert the magenta cartridge and re-power the printer and see what it reports.
0
 
DaveWWWAuthor Commented:
That worked! Thank you very much.  
0
All Courses

From novice to tech pro — start learning today.