Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

2003 Exchange problem opening attachments on Mobile Phones.

Posted on 2011-03-02
5
Medium Priority
?
635 Views
Last Modified: 2012-05-11
We have Exchange 2003 server that is working fine. Iphone users and Androids are unable to download attachmetns. No other issues with the server. Some smaller attachmetns might download, but not all the time. We have connected WAP and configured a cell phone to work with the server internally via wireless and its still doing the same thing. So this is not a firewall issue. We have also unistalled antivirus software from the server as well. Any idea what this might be?
0
Comment
Question by:mavrukin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 35018589
Please check your IIS settings against my article (despite Activesync working).  I have seen incorrect settings cause similar problems:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
0
 
LVL 1

Author Comment

by:mavrukin
ID: 35032495
Hi Alanhardistry

Thank you for your article. I followed it and found some strange things. Exchange does not respond to HTTS, only HTTP. Outlook web access works fine, phones work fine, emails work, but attachments are very flaky. We tested Imap, even with Imap atachments are flaky.
0
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 1500 total points
ID: 35032510
Well - Activesync over HTTP is not in the least bit recommended as it is insecure - if you can get it working on HTTPS - using my article - you would be better off.  I can help you if you get stuck.

In terms of the attachments - it may be that your mailstore is corrupt and needs repairing, defragmenting and integrity checking.

You will need downtime as you will have to dismount the store to do this and you will need to use the following commands:

eseutil /p (to repair)

eseutil /d (to defragment)

isinteg -s servername -fix -test alltests (to integrity check)
0
 
LVL 1

Author Comment

by:mavrukin
ID: 35157527
hi Alanhardisty, thank you for your responce. We did database integrity checks and defragmentation. No errors, no help. Customer has decided to upgrade to Exchange 2010. I advised them this 8 month ago when their older Exchange server almost ran out of hard drive space, but they decided to move Exchange to virtual environment. Right now its running on Citrix Xen server. So maybe corruption happened right before the server was moved? Microsoft does not support virtualizing Exchange 2003, however we have other custoemrs running it virtual - no problem.

Thank you for your help. I will assign points to you.
0
 
LVL 1

Author Closing Comment

by:mavrukin
ID: 35157544
probably on the right track, but no fix for the issue.
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you an Exchange administrator employed with an organization? And, have you encountered a corrupt Exchange database due to which you are not able to open its EDB file. This article will explain all the steps to repair corrupt Exchange database.
The core idea of this article is to make you acquainted with the best way in which you can export Exchange mailbox to PST format.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question