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2003 Exchange problem opening attachments on Mobile Phones.

Posted on 2011-03-02
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Last Modified: 2012-05-11
We have Exchange 2003 server that is working fine. Iphone users and Androids are unable to download attachmetns. No other issues with the server. Some smaller attachmetns might download, but not all the time. We have connected WAP and configured a cell phone to work with the server internally via wireless and its still doing the same thing. So this is not a firewall issue. We have also unistalled antivirus software from the server as well. Any idea what this might be?
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Question by:mavrukin
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Expert Comment

by:Alan Hardisty
ID: 35018589
Please check your IIS settings against my article (despite Activesync working).  I have seen incorrect settings cause similar problems:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
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by:mavrukin
ID: 35032495
Hi Alanhardistry

Thank you for your article. I followed it and found some strange things. Exchange does not respond to HTTS, only HTTP. Outlook web access works fine, phones work fine, emails work, but attachments are very flaky. We tested Imap, even with Imap atachments are flaky.
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Accepted Solution

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Alan Hardisty earned 1500 total points
ID: 35032510
Well - Activesync over HTTP is not in the least bit recommended as it is insecure - if you can get it working on HTTPS - using my article - you would be better off.  I can help you if you get stuck.

In terms of the attachments - it may be that your mailstore is corrupt and needs repairing, defragmenting and integrity checking.

You will need downtime as you will have to dismount the store to do this and you will need to use the following commands:

eseutil /p (to repair)

eseutil /d (to defragment)

isinteg -s servername -fix -test alltests (to integrity check)
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Author Comment

by:mavrukin
ID: 35157527
hi Alanhardisty, thank you for your responce. We did database integrity checks and defragmentation. No errors, no help. Customer has decided to upgrade to Exchange 2010. I advised them this 8 month ago when their older Exchange server almost ran out of hard drive space, but they decided to move Exchange to virtual environment. Right now its running on Citrix Xen server. So maybe corruption happened right before the server was moved? Microsoft does not support virtualizing Exchange 2003, however we have other custoemrs running it virtual - no problem.

Thank you for your help. I will assign points to you.
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Author Closing Comment

by:mavrukin
ID: 35157544
probably on the right track, but no fix for the issue.
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