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Problems accessing random Office files over the network.

Posted on 2011-03-02
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Last Modified: 2012-06-27
Having a really weird issue in that users are having problems opening some Office files.  Mainly this is seen in Access files.  When the user double clicks the file to open it or uses a shortcut, the PC does nothing.  Watching task manager I don't even see Access start.

If the user opens access first then opens the file, everything works.

things that I have tried:

Disable SEP (antivirus/firewall)
added ip of fileserver to local intranet zone (based off other solutions)
changed ownership to an effected user
changed security permission on file to Full Control for an affected user

Made a copy of the Access Database (Copy worked but doesn't really solve the issue.)


File server is 2008, all clients are XP sp3.  Office is 2007 sp2.

Any ideas?

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Question by:Richard2k4
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by:sneakanddestroy
ID: 35018907
Have you checked the logs on the file server?
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Richard2k4 earned 0 total points
ID: 35018944
Ok..probably should have held off on posting the question as we have finally figured it out ourselves.


It was actually two problems in one.

First issue is this :  http://support.microsoft.com/kb/927844/en-us

The second issue was using the fully qualified domain name in the login script to map drives.  Doing so changes security setting zone to Internet instead of Intranet for file access.

Reset everybody's shortcut to solution provided by microsoft and changed the login script appears to have solved the issue.
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by:sneakanddestroy
ID: 35019024
Awesome SA work sir, congrats.
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Author Closing Comment

by:Richard2k4
ID: 35178806
Self answered...but will leave up incase it helps somebody else.
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