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Exchange 2010 install problems

Posted on 2011-03-02
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Last Modified: 2012-05-11
I have a VMware VM that I have installed with Windows 2008 Server SP2 (64-bit) and I am installing Exchange 2010 on it.  I am using the installation from Exchange 2010 SP1 and I can't get past a number of errors that say I need to apply hotfixes based on KB articles bla bla bla.  I am dead in the water on this install until these errors are cleared.  I can't get past the readiness checks due to it.

I'm going handle this one error at a time.

My first error:

When Exchange does readiness checks, my Hub Transport Role Prerequisites FAIL.  It says the computer requires "the update described in Microsoft Knowledge Base articles 977624 (http://support.microsoft.com/?kbid=977624). Without this update, the RMS features may stop working."

I proceed to:
http://support.microsoft.com/?kbid=977624 and on this web page it has only the option to request a Vista fix.  There are notes saying that this is the SAME fix required for Windows Server 2008.

I make the request
I get a link in my e-mail,
I download the fix using the link and get a file called "399943 intl i386 zip.exe"
I run the download and it extracts another file called "Windows6.0-KB977624-v2-x86.msu" and this updater tells me, "The update does not apply to your system"

DUH!

Thanks for nothing Microsoft.  I would appreciate any help solving this error.

Aaron
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Question by:aarontheyoung1
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11 Comments
 
LVL 49

Expert Comment

by:Akhater
ID: 35019584
Windows6.0-KB977624-v2-x86.msu"

you should get the x64 one (64 bits)
0
 

Author Comment

by:aarontheyoung1
ID: 35019908
I'd love to get the 64 bit one.  It's not what they sent me.  How do I get it?
0
 

Author Comment

by:aarontheyoung1
ID: 35020358
I searched for Windows6.0-KB977624-v2-x64 and came up with nothing.  Has anyone gotten past this problem?
0
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Accepted Solution

by:
aarontheyoung1 earned 0 total points
ID: 35020499
Make sure you are requesting hotfixes FROM the architecture that you are going to apply to.  If you request from an X86 machine/architecture, they'll send you a link to an X86 version.  How stupid is that?  Microsoft thinks that just because you're on your 32-bit XP box, that's the architecture you want your patch IN!  Good lord, how stupid.

I finally made the request from my browser on the server I was installing from they and they THEN e-mailed me a 64-bit download link.
0
 
LVL 49

Expert Comment

by:Akhater
ID: 35021453
I honestly think this should be given full points
0
 

Author Comment

by:aarontheyoung1
ID: 35021547
You didn't give a very detailed answer or included any of the details I found out myself.
0
 
LVL 49

Expert Comment

by:Akhater
ID: 35021573
you can grade the answer B or C you don't have to grade it A
0
 
LVL 49

Expert Comment

by:Akhater
ID: 35038451
My answer is valid i told you need 64  bits not 32 bits hotfix
0
 

Author Comment

by:aarontheyoung1
ID: 35038681
I can understand your position, but your answer really didn't help me to resolve this matter. As such, I feel 100 points is fair.
0
 
LVL 49

Expert Comment

by:Akhater
ID: 35038749
No problem really it isnt an issue what counts is that you solved your issue
0
 

Author Closing Comment

by:aarontheyoung1
ID: 35081149
My answer addresses why the correct patch wasn't being given to me.  The real root of the problem.
0

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