Solved

Exchange 2010 install problems

Posted on 2011-03-02
11
2,235 Views
Last Modified: 2012-05-11
I have a VMware VM that I have installed with Windows 2008 Server SP2 (64-bit) and I am installing Exchange 2010 on it.  I am using the installation from Exchange 2010 SP1 and I can't get past a number of errors that say I need to apply hotfixes based on KB articles bla bla bla.  I am dead in the water on this install until these errors are cleared.  I can't get past the readiness checks due to it.

I'm going handle this one error at a time.

My first error:

When Exchange does readiness checks, my Hub Transport Role Prerequisites FAIL.  It says the computer requires "the update described in Microsoft Knowledge Base articles 977624 (http://support.microsoft.com/?kbid=977624). Without this update, the RMS features may stop working."

I proceed to:
http://support.microsoft.com/?kbid=977624 and on this web page it has only the option to request a Vista fix.  There are notes saying that this is the SAME fix required for Windows Server 2008.

I make the request
I get a link in my e-mail,
I download the fix using the link and get a file called "399943 intl i386 zip.exe"
I run the download and it extracts another file called "Windows6.0-KB977624-v2-x86.msu" and this updater tells me, "The update does not apply to your system"

DUH!

Thanks for nothing Microsoft.  I would appreciate any help solving this error.

Aaron
  ~
0
Comment
Question by:aarontheyoung1
  • 6
  • 5
11 Comments
 
LVL 49

Expert Comment

by:Akhater
ID: 35019584
Windows6.0-KB977624-v2-x86.msu"

you should get the x64 one (64 bits)
0
 

Author Comment

by:aarontheyoung1
ID: 35019908
I'd love to get the 64 bit one.  It's not what they sent me.  How do I get it?
0
 

Author Comment

by:aarontheyoung1
ID: 35020358
I searched for Windows6.0-KB977624-v2-x64 and came up with nothing.  Has anyone gotten past this problem?
0
 

Accepted Solution

by:
aarontheyoung1 earned 0 total points
ID: 35020499
Make sure you are requesting hotfixes FROM the architecture that you are going to apply to.  If you request from an X86 machine/architecture, they'll send you a link to an X86 version.  How stupid is that?  Microsoft thinks that just because you're on your 32-bit XP box, that's the architecture you want your patch IN!  Good lord, how stupid.

I finally made the request from my browser on the server I was installing from they and they THEN e-mailed me a 64-bit download link.
0
 
LVL 49

Expert Comment

by:Akhater
ID: 35021453
I honestly think this should be given full points
0
Do email signature updates give you a headache?

Do you feel like you are constantly making changes to email signatures? Are the images not formatting how you want them to? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today.

 

Author Comment

by:aarontheyoung1
ID: 35021547
You didn't give a very detailed answer or included any of the details I found out myself.
0
 
LVL 49

Expert Comment

by:Akhater
ID: 35021573
you can grade the answer B or C you don't have to grade it A
0
 
LVL 49

Expert Comment

by:Akhater
ID: 35038451
My answer is valid i told you need 64  bits not 32 bits hotfix
0
 

Author Comment

by:aarontheyoung1
ID: 35038681
I can understand your position, but your answer really didn't help me to resolve this matter. As such, I feel 100 points is fair.
0
 
LVL 49

Expert Comment

by:Akhater
ID: 35038749
No problem really it isnt an issue what counts is that you solved your issue
0
 

Author Closing Comment

by:aarontheyoung1
ID: 35081149
My answer addresses why the correct patch wasn't being given to me.  The real root of the problem.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Read this checklist to learn more about the 15 things you should never include in an email signature.
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
This tutorial will walk an individual through the steps necessary to join and promote the first Windows Server 2012 domain controller into an Active Directory environment running on Windows Server 2008. Determine the location of the FSMO roles by lo…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

26 Experts available now in Live!

Get 1:1 Help Now