Solved

IE8 Save As dialog box not displaying parent folders

Posted on 2011-03-02
6
639 Views
Last Modified: 2012-05-11
I have a Windows 7 64-bit system that has just started exhibiting a problem in Internet Explorer with the file dialog boxes.  The dialogs no longer display information in the left pane.

Any assistance on a resolution would be very much appreciated.
IE-SaveAs.png
0
Comment
Question by:Rodney_Smith
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
6 Comments
 
LVL 2

Expert Comment

by:__ST
ID: 35023560
I've heard of this happening when running custom themes.  Sometimes reverting to the default Windows Aero theme will correct the problem.

If your navigation pane is still blank, try checking your Windows system files for errors by running:
SFC /scannow
0
 

Author Comment

by:Rodney_Smith
ID: 35036748
I just noticed that the issue is not just with IE8 but all Microsoft Office 2010 products as well.
0
 

Accepted Solution

by:
Rodney_Smith earned 0 total points
ID: 35316201
No response was received from anyone on Experts-Exchange that resolved the problem.  After doing further research, the issue turned out to be the ExplorerFrame DLLs in the System32 and SysWOW64 directories were not operating correctly.  The DLLs were either replaced by a program with an incompatible version or damaged.  After locating the same DLLs from a properly functioning install of Windows 7 64-bit and copying them over the malfunctioning DLLs, the system is now working as expected.
0
 

Author Comment

by:Rodney_Smith
ID: 35316226
The question was never answered.  I had to find a solution on my own.

This was my first quesiton submitted to Experts-Exchange and so far, I'm not that impressed.
0
 

Author Closing Comment

by:Rodney_Smith
ID: 35356922
It appeared that a Theme had overwritten the ExplorerFrame.dll with an incompatible version for Windows 7 64-bit.
0

Featured Post

MS Dynamics Made Instantly Simpler

Make Your Microsoft Dynamics Investment Count  & Drastically Decrease Training Time by Providing Intuitive Step-By-Step WalkThru Tutorials.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

SSL stands for “Secure Sockets Layer” and an SSL certificate is a critical component to keeping your website safe, secured, and compliant. Any ecommerce website must have an SSL certificate to ensure the safe handling of sensitive information like…
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.

632 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question