Solved

Cannot start DHCP service on Windows 7 SP1 laptop

Posted on 2011-03-02
4
2,530 Views
Last Modified: 2012-05-11
Greetings,

I have a Dell Latitude E6410 laptop running Windows 7 Professional.  Last night, I installed Win7 SP1.  And everything worked fine and I was able to attach to my home WiFi and browsed the Internet and connect to company VPN.

This morning, when I tured on the laptop, my WiFi said that I was connected to the network, but had no internet access.  Upon troubleshooting, I found that the laptop could not get an IP address from the DHCP server.  On further troubleshooting, I found that DHCP client service on the laptop was not running.  I tried to run it, but it failed with Error 1068: The dependency service or group failed to start.

In the Systems log, I see these two entries:

Log Name: System
Source:      Service Control Manager
Date:          3/2/2011 1:22:30 PM
Event ID:     7000
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      XXX-XXXXXX.XXX.local
Description:
The NetIO Legacy TDI Support Driver service failed to start due to the following error:
The system cannot find the file specified.


Log Name:      System
Source:        Service Control Manager
Date:          3/2/2011 1:22:30 PM
Event ID:      7001
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     XXX-XXXXXX.XXX.local
Description:
The DHCP Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error:
The system cannot find the file specified.

The problem is that, as mentioned above, DHCP service is not running on the laptop and thus, laptop does not get a valid IP address.  If I put in static IP address, then I am able to connect to the local network and have internet access.

I have tried to download latest drivers for the wired as well as the wireless network adapters, but that did not resolve the issue.  And I still have the same issue when I log into Safe Mode.

Any ideas out there on how to resolve this issue?

Thanks for your assistance in advance.

0
Comment
Question by:msstech
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 11

Assisted Solution

by:Tasmant
Tasmant earned 500 total points
ID: 35020421
try to run this command in elevated mode : netsh winsock reset all
restart your computer and let us know :)
0
 

Author Comment

by:msstech
ID: 35023881
Sorry, resetting the winsock didn't work.
0
 

Accepted Solution

by:
msstech earned 0 total points
ID: 35030186
Update on this issue:

It appears that installing Windows 7 SP1 somehow broke TCP/IP on this laptop.  Uninstalling SP1 resolved the issue and DHCP client services started working again.  I reinstalled SP1 and the same issue returned.

At this point, I am not sure why installing SP1 on this particular laptop caused the issue.  We have one other Windows 7 laptop that we installed SP1 on and this laptop is not experiencing this issue.  
0
 

Author Closing Comment

by:msstech
ID: 35067781
Uninstalling Windows 7 SP1 resolved the issue on hand.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Configuring network clients can be a chore, especially if there are a large number of them or a lot of itinerant users.  DHCP dynamically manages this process, much to the relief of users and administrators alike!
A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.
Suggested Courses

628 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question