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Photoshop CS2 Freezes when Cropping

Posted on 2011-03-02
Medium Priority
Last Modified: 2012-05-11
I am having an issue with Photoshop Cs2 running on XP.  If I try to use the cropping tool.  It will pull up a status bar and then crash.  This requires a system reboot to clear.  If I try to close via task manager it says Not Responding and will not end.   If was working fine until 2 days ago.

I have tried CTL-ALT SHFT when opening and deleting the preferences.  This did not work.

I am open to suggestions, but a Photoshop technical noob.
Question by:nliadmin
  • 4
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Expert Comment

ID: 35021396
Kind of sounds like a software issue. Maybe uninstall and reinstall?
Have you tried this with different files? All with the same result?

Author Comment

ID: 35021694
Yes I have tried with different image files with the same results.  
There are no layers or anything complex just open a photo and try to crop with tool.  Crash.

Expert Comment

ID: 35021807
Make sure you have all of your Adobe updates done.
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Expert Comment

ID: 35021826
Everytime i started PS up and when i clicked on the Font T Tool it stopped working. As some of the members suggested i went to the Font map in my system and i have deleted all the other installed fonts that i had. I just left the windows fonts behind. After that, it all just worked perfect!
Now i can use my Photoshop


Author Comment

ID: 35022001
I did see that as a solution for crashing with the Font tool was selected.  That seems different but I will try.
This is WHILE cropping and image with no text, so I was looking for something...more specific to this issue.
But thanks!
LVL 14

Expert Comment

ID: 35024339
I found mention of doing the following...

Photoshop > Preferences > Performance and removing the tick against "Enable OpenGL Drawing".    - for CS4

Also resetting all dialog/warning notifications for others.


Accepted Solution

nliadmin earned 0 total points
ID: 35074183
The issue was that the user had not noticed that the cropping toolbar defaulted to inches not pixels.  She was adding the numbers in pixels and it was causing the machine to freeze.

Author Closing Comment

ID: 35120705
I used the other comments but they did not fully solve the issue.  But we finally figured it out.

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