Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17


Photoshop CS2 Freezes when Cropping

Posted on 2011-03-02
Medium Priority
Last Modified: 2012-05-11
I am having an issue with Photoshop Cs2 running on XP.  If I try to use the cropping tool.  It will pull up a status bar and then crash.  This requires a system reboot to clear.  If I try to close via task manager it says Not Responding and will not end.   If was working fine until 2 days ago.

I have tried CTL-ALT SHFT when opening and deleting the preferences.  This did not work.

I am open to suggestions, but a Photoshop technical noob.
Question by:nliadmin
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3

Expert Comment

ID: 35021396
Kind of sounds like a software issue. Maybe uninstall and reinstall?
Have you tried this with different files? All with the same result?

Author Comment

ID: 35021694
Yes I have tried with different image files with the same results.  
There are no layers or anything complex just open a photo and try to crop with tool.  Crash.

Expert Comment

ID: 35021807
Make sure you have all of your Adobe updates done.
On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.


Expert Comment

ID: 35021826
Everytime i started PS up and when i clicked on the Font T Tool it stopped working. As some of the members suggested i went to the Font map in my system and i have deleted all the other installed fonts that i had. I just left the windows fonts behind. After that, it all just worked perfect!
Now i can use my Photoshop

Author Comment

ID: 35022001
I did see that as a solution for crashing with the Font tool was selected.  That seems different but I will try.
This is WHILE cropping and image with no text, so I was looking for something...more specific to this issue.
But thanks!
LVL 14

Expert Comment

ID: 35024339
I found mention of doing the following...

Photoshop > Preferences > Performance and removing the tick against "Enable OpenGL Drawing".    - for CS4

Also resetting all dialog/warning notifications for others.


Accepted Solution

nliadmin earned 0 total points
ID: 35074183
The issue was that the user had not noticed that the cropping toolbar defaulted to inches not pixels.  She was adding the numbers in pixels and it was causing the machine to freeze.

Author Closing Comment

ID: 35120705
I used the other comments but they did not fully solve the issue.  But we finally figured it out.

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I. Introduction In a previous article ( (now deprecated), I discussed how to upgrad…
This article was inspired by a question here at Experts Exchange ( The requirements stated in that question are (1) reduce the file size of a large number of…
The goal of the tutorial is to teach the user how to make his/her own presets while editing so it is easier to edit there photos. Create a preset you like and copy that setting then save it in to your presets folder.
In an interesting question ( here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

660 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question