Photoshop CS2 Freezes when Cropping

Posted on 2011-03-02
Last Modified: 2012-05-11
I am having an issue with Photoshop Cs2 running on XP.  If I try to use the cropping tool.  It will pull up a status bar and then crash.  This requires a system reboot to clear.  If I try to close via task manager it says Not Responding and will not end.   If was working fine until 2 days ago.

I have tried CTL-ALT SHFT when opening and deleting the preferences.  This did not work.

I am open to suggestions, but a Photoshop technical noob.
Question by:nliadmin
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3

Expert Comment

ID: 35021396
Kind of sounds like a software issue. Maybe uninstall and reinstall?
Have you tried this with different files? All with the same result?

Author Comment

ID: 35021694
Yes I have tried with different image files with the same results.  
There are no layers or anything complex just open a photo and try to crop with tool.  Crash.

Expert Comment

ID: 35021807
Make sure you have all of your Adobe updates done.
Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.


Expert Comment

ID: 35021826
Everytime i started PS up and when i clicked on the Font T Tool it stopped working. As some of the members suggested i went to the Font map in my system and i have deleted all the other installed fonts that i had. I just left the windows fonts behind. After that, it all just worked perfect!
Now i can use my Photoshop

Author Comment

ID: 35022001
I did see that as a solution for crashing with the Font tool was selected.  That seems different but I will try.
This is WHILE cropping and image with no text, so I was looking for something...more specific to this issue.
But thanks!
LVL 14

Expert Comment

ID: 35024339
I found mention of doing the following...

Photoshop > Preferences > Performance and removing the tick against "Enable OpenGL Drawing".    - for CS4

Also resetting all dialog/warning notifications for others.


Accepted Solution

nliadmin earned 0 total points
ID: 35074183
The issue was that the user had not noticed that the cropping toolbar defaulted to inches not pixels.  She was adding the numbers in pixels and it was causing the machine to freeze.

Author Closing Comment

ID: 35120705
I used the other comments but they did not fully solve the issue.  But we finally figured it out.

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Simple Photo Editing Software 4 48
Prototype / Wireframe App 3 146
Need icon art 9 131
Video editing - adding fancy graphics that move 4 79
Microsoft Office Picture Manager is not included in Office 2013. This comes as a shock to users upgrading from earlier versions of Office, such as 2007 and 2010, where Picture Manager was included as a standard application. This article explains how…
Microsoft Office Picture Manager was included in Office 2003, 2007, and 2010, but not in Office 2013. Users had hopes that it would be in Office 2016/Office 365, but it is not. Fortunately, the same zero-cost technique that works to install it with …
This Micro Tutorial will teach you how to create simple effects and smooth transitions in your films. This will be demonstrated using Adobe Premiere Pro CS6.
In this sixth video of the Xpdf series, we discuss and demonstrate the PDFtoPNG utility, which converts a multi-page PDF file to separate color, grayscale, or monochrome PNG files, creating one PNG file for each page in the PDF. It does this via a c…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question