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A program on your computer has corrupted your default search provider setting for Internet Explorer. Internet Explorer has reset this setting to your original search provider, Live Search (search.live

Posted on 2011-03-02
Medium Priority
Last Modified: 2013-12-08
A program on your computer has corrupted your default search provider setting for Internet Explorer. Internet Explorer has reset this setting to your original search provider, Live Search (search.live.com).
Question by:eWoman
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LVL 33

Expert Comment

by:Paul Sauvé
ID: 35021989
Hi eWoman,

I seems that somehow, your default MSIE (Internet Explorer) was modified. Perhaps you inadvertently clicked a button on a site you visited OR you installed software that changed the default search site.

In any case, I would say that the message indicates that Internet Explorer has reset the default search site to Live Search (search.live.com).


Author Comment

ID: 35026808
Thanks for you kind help, Paul.

When the first instance of this occured about 2 weeks ago, that's exactly what I thought.  But it turns out our whole company has the IE search provider set to default to Live Search.  This is the second time in 2 weeks that an employee had this message pop-up.  The first person's seems to have resolved itself, or at least, she is no longer getting the pop-up message.

We have, of course done scans, both virus and malware on both pc's, with negative results.


Author Comment

ID: 35026813
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LVL 40

Expert Comment

ID: 35088661
I'd be tempted to try downloading the latest version of IE (or even the Beta for 9.0) and install that just to see if it fixes the problem. If it does and you are happy using the latest version problem solved. If it does but you don't want to use the latest version try un-installing it and hope that the install fixed anything that might have been broken.

Alternatively, give up on IE (as I did years ago) and use Google Chrome instead (or another browser such as Firefox or Opera).
LVL 50

Expert Comment

ID: 35089074
eWoman--You have not told us the version of IE you are using.
Assuming it is IE8m have you tried changing the default search provider?
LVL 50

Expert Comment

ID: 35089081
Assuming it is IE8m  That should be Assuming it is IE8
LVL 70

Expert Comment

ID: 35090430
Just to add please be aware that there is many
 different versions of internet explorer 8
just incase it maybe relevent

Author Comment

ID: 35095277
Very sorry.  We are using Internet Explorer 8 version: 8.0.6001.19019

evilrix:  I do not set the software policy here at my company, so we must use the version at hand.  

We cannot remove and reinstall IE, as that is all done via script and is very entwined with other programs that we use.  But everyone in the company  has the same version and none of the others are having this issue.  Using another browser, while being my choice, is not possible at our company. All our software is distributed via script over the network and everyone has the same versions and programs.

I thank you for your response, however.

Author Comment

ID: 35095437
jcimarron:  re: changing the search provider.  Again, our software settings here are pushed out via script and would not allow that sort of change (and if it did, it would just change back at the machine's next reboot.

Thanks very much for your response.
LVL 38

Expert Comment

ID: 35095546
I'm just curious about something.  Did the message indicate anywhere, and if so did anyone grab a screenshot, what the search provider had been changed to before it was automatically reset?  Knowing this, or even knowing whether it is one of the "suggested" providers, might give us a hint about how or why this occurred.

Author Comment

ID: 35095677
I found out when this first occured, that Live Search has always been our company's default search provider, as far as what you get if you don't select something specific like Bing or Google.
There has never been another.  So essentially, it is giving a false negative, i.e., saying the default search provider has been changed when it actually hasn't been changed.  

Accepted Solution

eWoman earned 0 total points
ID: 35284583
This issue became a non-issue when the error message failed to recur, without any input from us at all.  So, in essence, it, (like the first one) resolved itself.  So I am closing this question

Author Closing Comment

ID: 35321790
the issue became a non-issue and has not recurred.

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