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How do I prevent remote desktop from disconnecting when using f5/firepass from home?

Posted on 2011-03-02
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Last Modified: 2012-08-13
I have a Windows 7 PC at home.  I have nXP machine at work.  I am using firepass and remote desktop from my home PC.  The problem is that every few minutes (5-15), it freezes up, hiccups, has to reconnect the desktop, and usually takes 45-60 seconds to do so.  It's very disruptive to workflow.

I have tried the following:
Turned off windows firewall services at work (with IT permission)
Turned off windows firewall at home
Turned off bsafe protector

It HAD been kicking me off every 57 minutes and the only difference now is that I replaced my home G router with a gigabit N router.  COuld it be router settings? I don't know.  HELP!

Any other suggestions? THis is getting old.
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Question by:jwandmrsquared
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Brian B earned 500 total points
ID: 35021697
If you session is active, there is nothing that should be kicking it out. The problem is most likely your router or something else ISP related. Its probably not anything at your office's end, otherwise the IT would have heard from other users.

Check to see if your router has the ability to prioritize traffic and give remote desktop (port 3389) higher priority. Some routers call this quality of service (QoS). Also see if you can connect directly to the modem rather than going through the router.
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by:jwandmrsquared
ID: 35057409
So we added remote desktop and firepass as highest QOS, and turned off the screen saver of the host machine...which seems to have worked as it hasn't burped in 2 hours.
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