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There is not enough memory or disk space to display or print the picture

Posted on 2011-03-02
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Last Modified: 2012-05-11
I see a few threads out there on this topic but none with a resolution. Here is the sequence of events:

1) A Word 2003 document was opened from Sharepoint (WSS 3.0) and after a few inserts of screenshots within the document we looked at the print preview mode where we received an error "There is not enough memory or disk space to display or print the picture", and after a certain point in the document all of the images are wiped out. This behavior is received consistently across multiple documents and different workstations.

2) After investigating the health of the WSS server, we made the decision to move to a new server, backed up and restored the sharepoint site to a clean WSS installation on a new more robust server. All was ok... for awhile.

3) Now we are seeing the same problem as in #1 with a different set of documents within the same Sharepoint site (in the new location)
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Question by:lfhcri
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7 Comments
 
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Expert Comment

by:aleghart
ID: 35021757
Have you tried making copies of that document and deleting images until the error goes away?  It could be a corrupt image.  I'm assuming you're using "paste" after a screen shot, so there is no original image file...just the data stored in the doc?  Make a copy of the original doc first, so you don't lose your images.

Any reason why you're always opening in preview mode?  Does this happen while viewing the document normally?

I don't like the preview mode, personally.  Here's how to disable it.
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Author Comment

by:lfhcri
ID: 35021808
Yes we have - we saved the document locally and were able to paste images into it and save it normally. There are multiple images that become corrupt - from screeshots to small icons, so I don't think it is the images that are corrupt.

We do find the preview mode helpful to confirm formatting of the documents before printing.
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LVL 32

Expert Comment

by:aleghart
ID: 35022118
OK, so loosely confirming that Sharepoint is suspected in corrupting the files?  Sorry, thought it was a Word problem.
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Author Comment

by:lfhcri
ID: 35022128
Loosely yes, I'm not sure if the cause is Sharepoint or Word (or office in general).
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Author Comment

by:lfhcri
ID: 35027306
oops, WSS version incorrect: WSS 2.0 SP3
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lfhcri earned 0 total points
ID: 35258863
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Author Closing Comment

by:lfhcri
ID: 35312574
no solution found.
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