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Changing routers

Posted on 2011-03-02
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Last Modified: 2012-05-11
I am going on a service call to troubleshoot a customers new router installation. They changed routers and there wireless printer is not working. That is all they said to me on the phone. My question is when replacing routers shouldn't  powering off the modem for about 15 seconds and then hooking the modem and router together and powering up autoconfig the network? If I am wrong, what should I be looking for when I go over there?
Thanks
bbbb2
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Question by:bbbb2
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10 Comments
 
LVL 29

Expert Comment

by:Randy Downs
ID: 35021861
You may also need to cycle power on the printer. I'd clear the print queue too
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Author Comment

by:bbbb2
ID: 35021886
That's it?
Thanks
bbbb2
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Expert Comment

by:Randy Downs
ID: 35021898
yeah that should cover most situations
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Author Comment

by:bbbb2
ID: 35021913
ok, I am leaving now an if that is all it is I just made an easy $100 and you 500 points. lol
bbbb2
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Author Comment

by:bbbb2
ID: 35023723
Well it wasn't tht easy. When I got there the printer was a Dell photo 966 that didn't have Windows 7 drivers and it was downloading the Vista Driver instead. But it wouldn't recognize the wireless printer so I had a 12' usb cable in the car and just hooked it up that way. Anyone know where there is a good wireless driver for that printer?
Thanks,
bbbb2
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LVL 29

Expert Comment

by:Randy Downs
ID: 35027019
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Author Comment

by:bbbb2
ID: 35032072
The question now is the PC is a 64 bit. Will this driver work on it>
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Accepted Solution

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Randy Downs earned 500 total points
ID: 35036399
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Author Comment

by:bbbb2
ID: 35041189
That is the one I downloaded and installed the other day. It is all good with the customer that the printer is working with a usb cable. For some reason the printer is not recognizing or getting a signal from the wireless router but the wireless laptop does.
thanks
bbbb2
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Author Closing Comment

by:bbbb2
ID: 35072415
Thanks for the fast reply to my question.
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