Problems launching CDs in Vista

I'm having issues with a Vista Home Premium SP2 Dell PC. The operating system is 64 bit.

The DVDRW drive was not being recognized by Vista. I  applied the 'upper and lower filters fix' suggested by Microsoft and it fixed the problem. The DVDRW drive appears in explorer. Now there's another problem I can't figure out.

When I insert a music CD into the drive, the autoplay dialog pops up, I select Windows Media Player and it works as it should.

When I close Media Player and double click on the DVDRW drive in Windows Explorer, I get an error message, "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access them."

If I right click on the DVDRW drive and select explore, I can view the music tracks. If I right click a track and select play or open, the song will play in Media Player.

This only happens with audio CDs. A movie on DVD works fine, and program CDs seem to work OK.

Any help would be greatly appreciated.

EdRoth38Asked:
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David Johnson, CD, MVPOwnerCommented:
windows media player is still active and has controll of the device.. quick solution is to start taskmanager and end wmp.exe
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EdRoth38Author Commented:
I'll give it a try today.
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EdRoth38Author Commented:
I stopped any services/processes having to do with Media Player and still get the same error.
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EdRoth38Author Commented:
Anyone? I really need to get this resolved.
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EdRoth38Author Commented:
The customer will use the PC as is. I believe that iTunes (or another program) somehow made changes to the registry that messed everything up. From my research, the only way to fix this type of damage is to format/reinstall Windows which is ridiculous. She did not want to do something this drastic. She can listen to music CDs, burn CDs/DVDs and play DVDs.
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EdRoth38Author Commented:
There was no solution
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Windows Vista

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