Solved

Outlook locks up opening email from specific user

Posted on 2011-03-02
2
931 Views
Last Modified: 2012-05-11
Outlook 2010, Mailboxes for both users reside on Exchange 2003 server.  We have an Exchange 2010 server in the environment, but no users mailboxes have been moved over and actually it's been setup and here for over two weeks now.  This weird email thing just started today.

Anyway users 1 send mail to user 2, user 2 attempts to open msg by dbl-click within OL2010, application stops responding then shuts down.  So far this only happens when opening mail from that specific user.

My event logs shows:

Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Faulting module name: btrez.dll_unloaded, version: 0.0.0.0, time stamp: 0x4a81ed13
Exception code: 0xc0000005
Fault offset: 0x0ad13898
Faulting process id: 0x1d34
Faulting application start time: 0x01cbd920f1634529
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: btrez.dll
Report Id: 3549a07e-4514-11e0-9be3-f0def13882ab


The module is a bluetooth related file from Broadcom.  I guess I could uninstall the BT adapter but why the heck would a bluetooth driver or w/e is affecting Outlook.
0
Comment
Question by:Ben Hart
  • 2
2 Comments
 
LVL 14

Accepted Solution

by:
Ben Hart earned 0 total points
Comment Utility
Since no one replied I'll assume this is some new and weird thing that's never happened.  The solution was to reinstall an older version of Outlook on the users laptop.  We tried Outlook 2010 64, 2010 32, then downgraded to 2007 32.  After his profile was setup his emails no longer locked us up.  Of course that's not a real solution but until his machine can be blown away we have no other choice.
0
 
LVL 14

Author Closing Comment

by:Ben Hart
Comment Utility
No one responded, on a gamble we remedied the situation.
0

Featured Post

What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

Join & Write a Comment

Get an idea of what you should include in an email disclaimer with these Top 5 email disclaimer tips.
Set OWA language and time zone in Exchange for individuals, all users or per database.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

6 Experts available now in Live!

Get 1:1 Help Now