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Outlook locks up opening email from specific user

Posted on 2011-03-02
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Last Modified: 2012-05-11
Outlook 2010, Mailboxes for both users reside on Exchange 2003 server.  We have an Exchange 2010 server in the environment, but no users mailboxes have been moved over and actually it's been setup and here for over two weeks now.  This weird email thing just started today.

Anyway users 1 send mail to user 2, user 2 attempts to open msg by dbl-click within OL2010, application stops responding then shuts down.  So far this only happens when opening mail from that specific user.

My event logs shows:

Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Faulting module name: btrez.dll_unloaded, version: 0.0.0.0, time stamp: 0x4a81ed13
Exception code: 0xc0000005
Fault offset: 0x0ad13898
Faulting process id: 0x1d34
Faulting application start time: 0x01cbd920f1634529
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: btrez.dll
Report Id: 3549a07e-4514-11e0-9be3-f0def13882ab


The module is a bluetooth related file from Broadcom.  I guess I could uninstall the BT adapter but why the heck would a bluetooth driver or w/e is affecting Outlook.
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Question by:Ben Hart
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Ben Hart earned 0 total points
ID: 35030434
Since no one replied I'll assume this is some new and weird thing that's never happened.  The solution was to reinstall an older version of Outlook on the users laptop.  We tried Outlook 2010 64, 2010 32, then downgraded to 2007 32.  After his profile was setup his emails no longer locked us up.  Of course that's not a real solution but until his machine can be blown away we have no other choice.
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by:Ben Hart
ID: 35030440
No one responded, on a gamble we remedied the situation.
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