Outlook locks up opening email from specific user
Posted on 2011-03-02
Outlook 2010, Mailboxes for both users reside on Exchange 2003 server. We have an Exchange 2010 server in the environment, but no users mailboxes have been moved over and actually it's been setup and here for over two weeks now. This weird email thing just started today.
Anyway users 1 send mail to user 2, user 2 attempts to open msg by dbl-click within OL2010, application stops responding then shuts down. So far this only happens when opening mail from that specific user.
My event logs shows:
Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Faulting module name: btrez.dll_unloaded, version: 0.0.0.0, time stamp: 0x4a81ed13
Exception code: 0xc0000005
Fault offset: 0x0ad13898
Faulting process id: 0x1d34
Faulting application start time: 0x01cbd920f1634529
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: btrez.dll
Report Id: 3549a07e-4514-11e0-9be3-f0def13882ab
The module is a bluetooth related file from Broadcom. I guess I could uninstall the BT adapter but why the heck would a bluetooth driver or w/e is affecting Outlook.