AD Integration to UCM 7.1 full phone number
Posted on 2011-03-02
I setup LDAP/Active Directory import to UCM. The problem I have is that "Telephone Number" in AD ends up in "Telephone Number" field in End User Config in UCM. So say I have 650-737-2222 in AD - this winds up in UCM. On the phone if I go to Corporate Directory I search my user ID and it shows the telephony number 650-737-2222. But if I press Dial - it dials without a "9" so you end up with fast busy. If I hit EditDial and try to press "9" it puts in a "w" - doesn't even give me the option to put in a 9 to dial out! Is there any way to get the 9 to work with the Edit Dial? And ideally I would like the Corporate directory to just have the last four digits of Telephony number. I may need to just use AD field "IP Phone" and put the extension there. Any other way to accomplish this integration better?