Solved

windows 2008 server problems with size c:\windows\installer

Posted on 2011-03-02
6
427 Views
Last Modified: 2012-06-21
Hi,

We have a 3rd party application installed on a number of Windows 2008 servers. The problem was discovered that every time we install a service pack (which is basically a full installation), it creates a new entry in Programs and Features AND the directory c:\windows\installer gets bigger which is causing our c:\ to run out of space.

The vendor has suggested that we uninstall all their programs from programs and features and then delete all the files that they are the author for in c:\windows installer (they call them "orphaned" files), and then finally reinstall their product.

I have concerns with this as there are other programs by the same vendor that we do not wish to uninstall.

Can anyone advise?:
Is this the correct way to uninstall? what about the registry?
Can anyone suggest a cleaner way to uninstall?

Many thanks!!
0
Comment
Question by:vourneenward
  • 2
  • 2
  • 2
6 Comments
 
LVL 33

Accepted Solution

by:
Todd Gerbert earned 500 total points
Comment Utility
Uninstalling through Programs & Features is normally the cleanest way - but ultimately that depends on how well made the installer is.

That advice seems a little odd, but given it's from the vendor...plus doesn't seem like it'll hurt anything - always have good backups though.

You should clarify details with the vendor.
0
 

Author Comment

by:vourneenward
Comment Utility
Thanks, I am looking for more information.
0
 
LVL 33

Expert Comment

by:Todd Gerbert
Comment Utility
Is it a well-known application?
0
Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 

Author Comment

by:vourneenward
Comment Utility
No it is not, it is a custom built one.
0
 
LVL 5

Expert Comment

by:rov17
Comment Utility
Hi,

I think in this case the best thing is uninstalling that application via the uninstallString Key from Registry, which also will be good if you gonna run it on couple of machines

Open the registry and browse to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

You should find a lot of keys over there for everything that been installed on the machine even different updates, find the software you after then copy the uninstallString command as shown below.

Please note that there might be more than one key for the same software (different components), so it is recommended that you go though those keys in “CurrentVersion\Uninstall” and get any more uninstallString keys for that different component if exist for that SW.

If you found more than one key and you want to run it on couple of machine let me know and I can put you a script to run that.

Regards,


Regkey.png
0
 
LVL 5

Expert Comment

by:rov17
Comment Utility
Forgot to mention that when you uninstalling any SW or update form Programs and Features,  it is actually runs the uninstalling String in the background

Cheers
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

I was asked if I could set up a fax machine so that incoming faxes were delivered to people's Exchange inboxes and so that they could send faxes from their desktops without needing to print the document first.  I knew it was possible but I had no id…
OfficeMate Freezes on login or does not load after login credentials are input.
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now