Lync Integration with Cisco UCM - click to dial

I was recently visiting another company where they were using Lync and Cisco UCM telephony.  While in Lync (or perhaps they were in Outlook?) they were able to Click to Dial.  Their Cisco phone would ring and the remote party would be called in the process.  Any idea how this this trick is accomplished?  Thanks.
amigan_99Network EngineerAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

amigan_99Connect With a Mentor Network EngineerAuthor Commented:
Cisco click-to-call widget - no cost from Cisco.  This option is good.  We could right click a contact and then Call and it will take Cisco phone off hook and dial.  Needs full access to UCM.  Works with Outlook AND browser.  e.g. enter number - highlight and call.  Caveat does not work with Outlook 2010 64 bit.
It is the Cisco TAPI, it allows you to use Outlook to dial calls etc.

There are different version of it for different platforms. which version of UCM are you using?
amigan_99Network EngineerAuthor Commented:
We're using UCM 7.1.  Thanks.  
amigan_99Network EngineerAuthor Commented:
This is what I was looking for.  But I'm disappointed it doesn't work  with 64 bit Win!
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.