Lync Integration with Cisco UCM - click to dial

Posted on 2011-03-02
Last Modified: 2012-10-16
I was recently visiting another company where they were using Lync and Cisco UCM telephony.  While in Lync (or perhaps they were in Outlook?) they were able to Click to Dial.  Their Cisco phone would ring and the remote party would be called in the process.  Any idea how this this trick is accomplished?  Thanks.
Question by:amigan_99
  • 3

Expert Comment

ID: 35023616
It is the Cisco TAPI, it allows you to use Outlook to dial calls etc.

There are different version of it for different platforms. which version of UCM are you using?

Author Comment

ID: 35028283
We're using UCM 7.1.  Thanks.  

Accepted Solution

amigan_99 earned 0 total points
ID: 35140980
Cisco click-to-call widget - no cost from Cisco.  This option is good.  We could right click a contact and then Call and it will take Cisco phone off hook and dial.  Needs full access to UCM.  Works with Outlook AND browser.  e.g. enter number - highlight and call.  Caveat does not work with Outlook 2010 64 bit.

Author Closing Comment

ID: 35174573
This is what I was looking for.  But I'm disappointed it doesn't work  with 64 bit Win!

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