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microsoft exchange server name resolve

Posted on 2011-03-02
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Last Modified: 2012-08-13
unable to resolve name with exchange server. eror outlook must be running

please help
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Question by:Diver_Dan
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Author Comment

by:Diver_Dan
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I see an error C:\userspthomas\appdata\local\microsoft\outlook\phil thomas .ost is not a outlook data ile (ost)
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Expert Comment

by:OriNetworks
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Maybe corrupt OST? Try viewing this to repair the OST file
http://www.betadaily.com/2008/05/03/how-to-fix-a-corrupt-outlook-data-ost-and-pst-file/
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by:Diver_Dan
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I just installed a new windows 7 pc on a domain which runs exchange server and am getting this error  I am just setting up outlook 2010 would  that make a diffrence
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by:OriNetworks
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If you are using roaming profiles it may be copying the corrupt file to the new setup as well.
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by:Diver_Dan
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ho can I tell if I am using roaming profiles?

 the first error I get is the connection to microsoft exchange is unavailable outlook must be online or connected to complete this action

any ideas i am desprate to ge this system up tonight
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by:OriNetworks
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If you log onto a different computer and you see the same files on the desktop and my documents on every computer that you log onto then its using roaming profiles. More importantly, view the link in my first post and follow the directions to repair the OST
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Expert Comment

by:MegaNuk3
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Or just turn off Cached mode for now. You can turn it back on once you establish a connection to the Exchange server.

What version of Exchange are you running?
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Author Comment

by:Diver_Dan
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how would I turn off cashed mode
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by:MegaNuk3
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Control panel --> Mail
Edit the Exchange account and there should be a "use cached mode" tickbox
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Author Comment

by:Diver_Dan
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I will try this when I am at the facility next week
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by:Diver_Dan
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Has anyone had any expirience with this? It seems that it exibits some of the same issues.
Outlook connection issues with Exchange 2010 mailboxes because of the RPC encryption requirement
View products that this article applies to. I am unsure which version of exchange server is running but it seems to apply to all of them.

http://support.microsoft.com/kb/2006508
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by:MegaNuk3
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Outlook 2010 encrypts the connection to exchange by default, so doubt this is the cause. You could ensure that the 'encrypt communication with exchange' tickbox is ticked though.
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Author Comment

by:Diver_Dan
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Since I replaced an old dell running outlook 2003 could it be that the exchange server is not set up  for RPC encryption as it suggests in this article http://support.microsoft.com/kb/2006508
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by:MegaNuk3
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Your Outlook 2003 could of been setup to encrypt the connection to Exchange 2010

What happens if you go to
Http://<youexchangeServerName>/exchange
Or
Https://< youexchangeServerName>/owa
Do you get any response?
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Author Comment

by:Diver_Dan
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will try tonight will someone be on here tonight at about 7:00 PM est if i post an answer/
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by:MegaNuk3
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If you post an answer why do you need us? ;-)
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Author Comment

by:Diver_Dan
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Sorry but my appointment was cancelled due to a road being closed because of floods.
I will hopfully try on Wednesday. Unfortunatly I have NO background with servers and now am working on a windows server 2003 which also has an exchange server. I do not knw what version at this point.
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Author Comment

by:Diver_Dan
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I just found out that they are running

Microsoft Exchange Server 2003 SP2 6.5.7638 or higher
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Expert Comment

by:MegaNuk3
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Ok, did you try turn off cached mode for that outlook profile. How is that machine connected to the Exchange server LAN, WAN. VPN or Internet?
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Author Comment

by:Diver_Dan
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Hi,
I will be back on site at about 7:00 PM EST this evening.
Would you be available to respond to questions at that time?
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Accepted Solution

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MegaNuk3 earned 500 total points
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By my calculations it will be midnight here in the UK, so I probably won't be online then.
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Author Comment

by:Diver_Dan
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anyone close to my time zone that can help tonight?
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Author Closing Comment

by:Diver_Dan
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While I was unable to solve the problem I am accepting your answer fr the time you took to assist
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Expert Comment

by:MegaNuk3
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Thanks for the points. Did you not manage to get it working? You could of left the question open until you had a proper solution though.
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