We purchased a Dell PowerEdge R710 at the end of last year, and have had intermittent (but infrequent) blue-screen issues. Since then, I rebuilt it and it is more stable, however it suffered another blue-screen last week after about 1 week of running.
This time, I ran hardware diagnostics, and memtest86 (for about 8 passes) before contacting Dell Pro Support. Haven't had a lot of action from them, and today after following up with a different person each day, the tech told me it wasn't hardware related and that because it hasn't happened since, the case can go on hold till it happens again.
I thought I would post up the crash mini dump to see if anyone could offer advice on additional troubleshooting I can perform myself, or to offer any explanation as to the cause. The server is meant to host the main SQL server and Exchange server, so it is a critical server and I am a bit apprehensive about putting it into production.
- OS = Windows Server 2008 R2
- All firmware and drivers are up to date
- 5 Servers are being hosted on it currently, but none are critical
- It is running Symantec Backup Exec 2010 R2 natively and the backups are running successfully
Just prior to the bluescreen, I was accessing the SQL 2008 R2 guest OS and it timed out and the bugcheck event was:
Log Name: System
Date: 23/02/2011 3:12:51 p.m.
Event ID: 1001
Task Category: None
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a (0x0000000000041284, 0x0000000001c1b001, 0x0000000000000000, 0xfffff70001080000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 022311-23228-01.
<Execution ProcessID="0" ThreadID="0" />
<Data Name="param1">0x0000001a (0x0000000000041284, 0x0000000001c1b001, 0x0000000000000000, 0xfffff70001080000)</Data>