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BSOD on new Dell HyperV Server

Posted on 2011-03-02
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Last Modified: 2012-05-11
Hi,

We purchased a Dell PowerEdge R710 at the end of last year, and have had intermittent (but infrequent) blue-screen issues. Since then, I rebuilt it and it is more stable, however it suffered another blue-screen last week after about 1 week of running.

This time, I ran hardware diagnostics, and memtest86 (for about 8 passes) before contacting Dell Pro Support. Haven't had a lot of action from them, and today after following up with a different person each day, the tech told me it wasn't hardware related and that because it hasn't happened since, the case can go on hold till it happens again.

I thought I would post up the crash mini dump to see if anyone could offer advice on additional troubleshooting I can perform myself, or to offer any explanation as to the cause. The server is meant to host the main SQL server and Exchange server, so it is a critical server and I am a bit apprehensive about putting it into production.

Additional Information:
- OS = Windows Server 2008 R2
- All firmware and drivers are up to date
- 5 Servers are being hosted on it currently, but none are critical
- It is running Symantec Backup Exec 2010 R2 natively and the backups are running successfully

Just prior to the bluescreen, I was accessing the SQL 2008 R2 guest OS and it timed out and the bugcheck event was:

Log Name:      System
Source:        Microsoft-Windows-WER-SystemErrorReporting
Date:          23/02/2011 3:12:51 p.m.
Event ID:      1001
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      servername
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001a (0x0000000000041284, 0x0000000001c1b001, 0x0000000000000000, 0xfffff70001080000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 022311-23228-01.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-02-23T02:12:51.000000000Z" />
    <EventRecordID>4484</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>servername</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">0x0000001a (0x0000000000041284, 0x0000000001c1b001, 0x0000000000000000, 0xfffff70001080000)</Data>
    <Data Name="param2">C:\Windows\MEMORY.DMP</Data>
    <Data Name="param3">022311-23228-01</Data>
  </EventData>
</Event>


Cheers.
022311-23228-01.dmp
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Comment
Question by:GlennCameron
5 Comments
 
LVL 42

Expert Comment

by:kevinhsieh
ID: 35025269
Have you installed all of the Hyper-V R2 related hotfixes or now SP1? There is a hotfix for Xeon 55xx and 56xx series processors that both address blue screen issues. Just do a google search for hyper-v hotfixes and you will find a technet article with links to all of them. You can also install SP1 which should have all of them.
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LVL 14

Expert Comment

by:charlestasse
ID: 35026777
Ensure that you are running the latest bios that was released to address these types of issues

http://ftp.us.dell.com/bios/PER710_BIOS_WIN_2.3.12.EXE
0
 
LVL 12

Expert Comment

by:John Griffith
ID: 35042207
Make sure video driver is updated.

Matrox G200eW Video Controller driver -
    Image name: g200ewm.sys
    Timestamp:        Mon Jul 27 23:01:02 2009 (4A6E69EE)

Dell Support shows a June 2010 driver -

http://supportapj.dell.com/support/downloads/download.aspx?c=ap&l=en&s=gen&releaseid=R276936&SystemID=PWE_R710&servicetag=&os=WS8R2&osl=en&deviceid=17097&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=0&libid=6&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=408701

Regards. . .

jcgriff2 MVP
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Accepted Solution

by:
GlennCameron earned 0 total points
ID: 35072356
No further issues since putting this question up.

The bios is at 2.3.12, and the matrox driver appears to be up to date (perhaps the 2010 update used a driver from 2009).

The SP1 has now been installed on the host (and guests).

Additionally, I disconnected an iSCSI SAN which was no longer being used.
0
 

Author Closing Comment

by:GlennCameron
ID: 35312650
It is difficult to determine the ultimate cause of the bluescreens. Either the service pack resolved the issue, or removing the iSCSI connection resolved the issue.

I'm not keen on reconnecting the iSCSI as the server is now in production.
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