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Internet Explorer 8 Certificate Error - Cannot be verified up to a trusted certificate authority

Posted on 2011-03-02
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Last Modified: 2012-05-11
Hi all,

I am having problems with installing a digital certificate in IE8 under Windows 7. I have looked through several solutions already posted & other searches, however none of these fixes have solved my problem.

I have several sites which are presenting the same problem. The certificate error states "This certificate cannot be verified up to a trusted certification authority", it was issued by VeriSign Class 3 International Server CA - G3.


I have added the site "merchantportal.gemoney.com.au" to the trusted sites list, no https required.
I have tried installing the certificate manually to "Trusted Root Certification Authorities".
I am testing under an administrator account however ideally this will need to apply to a user account.
I have tried disabling "Check for publisher's certificate revocation" & "Check for server certificate revocation" under IE's advanced security settings.
Service Pack 1 is installed, the machine is up to date.


Thanks in advance for any help provided.
screen1.jpg
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Question by:MHJITSUPPORT
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by:jrwarren
ID: 35024351
There is a known root CA problem for windows 7.
    Make sure you re-install/install the most current root certificate authorities.  I have read of many Microsoft shops having similar problems and the root CA updates are listed as optional not critical, so they sometimes get skipped in WSUS/SMS pushes.

  If that does not correct the problem, I would suggest going to Internet Options
      Select Advanced and click on RESET (near the bottom) and reset IE to default settings and attempting to view the site.

I used the url provided and am able to view it without SSL errors on 3 machines related to the OS
   1 win7 Pro 32bit without SP1
   1 win7 Pro 64bit without SP1
   1 win7 Pro 64bit with SP1

Good luck.

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Expert Comment

by:praveenkumare_sp
ID: 35284181
go to the certificate path on the certificate (see ur picture)

and see the path over there


go to start > run > type mmc > file> add/remove snapin >certificate > local machine> select the trusted root under certificate  and see whether u see all the certificate listed in certificate path there ,,

if not doublew click on all the missing certificate in the certificate path and install the same under trusted Root
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MHJITSUPPORT earned 0 total points
ID: 35379923
The solution to this was solved by a colleague by going to Tools, Internet Options, Content & Clearing the SSL State.

Thanks to all for the comments.
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by:MHJITSUPPORT
ID: 35410414
It is the solution that worked.
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