Solved

Internet Explorer 8 Certificate Error - Cannot be verified up to a trusted certificate authority

Posted on 2011-03-02
4
6,549 Views
Last Modified: 2012-05-11
Hi all,

I am having problems with installing a digital certificate in IE8 under Windows 7. I have looked through several solutions already posted & other searches, however none of these fixes have solved my problem.

I have several sites which are presenting the same problem. The certificate error states "This certificate cannot be verified up to a trusted certification authority", it was issued by VeriSign Class 3 International Server CA - G3.


I have added the site "merchantportal.gemoney.com.au" to the trusted sites list, no https required.
I have tried installing the certificate manually to "Trusted Root Certification Authorities".
I am testing under an administrator account however ideally this will need to apply to a user account.
I have tried disabling "Check for publisher's certificate revocation" & "Check for server certificate revocation" under IE's advanced security settings.
Service Pack 1 is installed, the machine is up to date.


Thanks in advance for any help provided.
screen1.jpg
0
Comment
Question by:MHJITSUPPORT
  • 2
4 Comments
 
LVL 7

Expert Comment

by:jrwarren
ID: 35024351
There is a known root CA problem for windows 7.
    Make sure you re-install/install the most current root certificate authorities.  I have read of many Microsoft shops having similar problems and the root CA updates are listed as optional not critical, so they sometimes get skipped in WSUS/SMS pushes.

  If that does not correct the problem, I would suggest going to Internet Options
      Select Advanced and click on RESET (near the bottom) and reset IE to default settings and attempting to view the site.

I used the url provided and am able to view it without SSL errors on 3 machines related to the OS
   1 win7 Pro 32bit without SP1
   1 win7 Pro 64bit without SP1
   1 win7 Pro 64bit with SP1

Good luck.

0
 
LVL 8

Expert Comment

by:praveenkumare_sp
ID: 35284181
go to the certificate path on the certificate (see ur picture)

and see the path over there


go to start > run > type mmc > file> add/remove snapin >certificate > local machine> select the trusted root under certificate  and see whether u see all the certificate listed in certificate path there ,,

if not doublew click on all the missing certificate in the certificate path and install the same under trusted Root
0
 
LVL 1

Accepted Solution

by:
MHJITSUPPORT earned 0 total points
ID: 35379923
The solution to this was solved by a colleague by going to Tools, Internet Options, Content & Clearing the SSL State.

Thanks to all for the comments.
0
 
LVL 1

Author Closing Comment

by:MHJITSUPPORT
ID: 35410414
It is the solution that worked.
0

Featured Post

Master Your Team's Linux and Cloud Stack

Come see why top tech companies like Mailchimp and Media Temple use Linux Academy to build their employee training programs.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I recently found myself in a Corporate Situation where the client had requested blocking access to any and all websites except his own Domain? Easy? I am sure this would be your answer but their requirement was, this has to be done without using…
If you are a web developer, you would be aware of the <iframe> tag in HTML. The <iframe> stands for inline frame and is used to embed another document within the current HTML document. The embedded document could be even another website.
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question