Solved

Blue Screen of Death Minidump Analysis Request - Windows XP

Posted on 2011-03-02
4
512 Views
Last Modified: 2012-05-11
Greetings wise wizards of EE:

I'm helping a friend who uses a Dell Precision Windows XP Pro laptop with 2 GB of RAM, and an Intel Core processor. She uses her machine typically with multiple applications open, all general-use, with one exception, that of her professional Dynascapes landscaping software. This afternoon (3-2-11), her machine produced the Blue Screen of Death not once but twice, requiring that she peform a forced shut down each time. Upon startup her machine performed normally, but she is quite worried about the source of the Blue Screen of Death.

I had her copy and e-mail me her two minidump files from the Windows/Minidumps folder, which I attach below. I am hoping one of you wise wizards can analyze the minidump and provide an explanation to the cause of this rather pesky BSOD.

Many thanks in advance,

Zovoth
Mini030211-01.dmp
Mini030211-02.dmp
0
Comment
Question by:zovoth
  • 2
4 Comments
 
LVL 35

Accepted Solution

by:
torimar earned 300 total points
ID: 35024667
It's most likely a problem with her Symantec/Norton Anti-Virus.
Update it, or replace by another free AV, like Avast, AntiVir or AVG.

The problematic modules: ccsvchst.exe, srtsp.sys
0
 
LVL 35

Expert Comment

by:torimar
ID: 35024695
The second dump also refers to Symantec/Norton AV, but in conjunction with the HP Drive Letter Assignment (DLA), a service enabling the direct writing to CDs with a HP CD burner.
The conflicting exe name: tfswctrl.exe

So if your friend does not use DLA, uninstall; if she uses it, disable for a test.
0
 
LVL 4

Assisted Solution

by:evgeny_f31
evgeny_f31 earned 200 total points
ID: 35024847
Looks like   tfsnifs.sys causing the bsod.
Like torimar said, you should  disable DLA:
 
right click on the DVD device, choose
"Properties" -> on the Drive Properties screen, click on the DLA tab
-> remove the check mark from "Enable DLA on your drives" -> click "OK"
-> Reboot
0
 

Author Closing Comment

by:zovoth
ID: 35033633
Many thanks torimar and evgeny f31, for your rapid reply to my inquiry, and the instructions to resolve the BSOD on my friend's machine.

I visited her today, and uninstalled Norton Internet Security, restarted and downloaded and installed AVG Antivirus. I also followed your instructions regarding disabling the DLA.

My friend hasn't reported any addition BSODs, so I think we are in the clear, thanks to your help.

May the wind be at your back and take care,

Zovoth
0

Featured Post

Top 6 Sources for Identifying Threat Actor TTPs

Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

Join & Write a Comment

Suggested Solutions

Migration of Exchange mailbox can be done with the ExProfre.exe tool. But at times, when the ExProfre.exe tool migrates the Exchange Server user profile, it results in numerous synchronization problems. Synchronization error messages appear in the e…
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now