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Outgoing email on sharepoint library

Posted on 2011-03-03
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Last Modified: 2012-05-11
I have successfully setup incoming email on sharepoint library. Is there any way i can reply to those email from that library itself ?
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Question by:lotusboy
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8 Comments
 
LVL 12

Expert Comment

by:Hairbrush
ID: 35025358
Hi lotusboy.

If you mean reply to those emails on an automated basis, you could create a workflow that runs when emails arrive in the document library, and that workflow could reply to the emails - for example to send an acknowledgement or an email with body text that specifically responds to the content of the incoming email.

Workflows can be manually instigated too, by clicking the item's drop down menu and selecting "workflows" then starting the relevant workflow.

If what you want to do is manually reply to the email through Outlook, then a product you might find useful is Scinaptic OnePlaceMail (http://www.scinaptic.com/oneplacemail.html)

If I've not quite understood what you are wanting to achieve, please let me know.

Hope this helps!

Hairbrush
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Author Comment

by:lotusboy
ID: 35025414
Thanks,

I dont want to reply those email on an automated basis. I want to do it manually. So there is no inbuilt facilty in sharepoint to reply those emails. Only option is the third party products ?



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LVL 12

Expert Comment

by:Hairbrush
ID: 35025504
Your email will be stored in .msg format.  By itself, SharePoint cannot open and render those .msg files in a browser.  If however the PC you are accessing SharePoint from has an email client such as Outlook, when you click on the .msg file it will open in your email client and you can reply using that.
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Author Comment

by:lotusboy
ID: 35025517
Thanks,

With me its opeaning in brower..how can i change it to outllook ?

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Expert Comment

by:Hairbrush
ID: 35025545
To correct my previous comment, I think the file format is actually .eml.
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Hairbrush earned 2000 total points
ID: 35025551
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LVL 12

Expert Comment

by:Hairbrush
ID: 35025568
If the files are in .eml format, that can be opened by Outlook Express.  An alternative viewer is http://www.fileguru.com/Message-Viewer-Lite---msg--eml-/info
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LVL 12

Expert Comment

by:Hairbrush
ID: 35025611
I found the following two articles which show how to get Outlook 2003 and 2007 to open .eml:

http://www.msoutlook.info/question/354
http://john-h-selnes.spaces.live.com/Blog/cns!6C7F16530F119E8D!3092.entry

Apparently Outlook 2010 has native support for .eml.
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