Solved

Exchange 2010 and Outlook Express v6

Posted on 2011-03-03
7
474 Views
Last Modified: 2012-05-11
I have recently successfully transitioned Exchange 2003 to Exchange 2010. Everything is going fine except users who are using Outlook Express 6.0. I know that Outlook Express is not recommended mail client for Exchange 2010, but we have many users who are currently having Outlook Express configured and we are planning to move to MS Outlook 2010.

Problem:
When Outlook Express is closed and reopened it downloads same email address multiple times. I have already gone through the knowledge base http://support.microsoft.com/kb/245620 and don't want to remove "Leave a copy of messages on server" option in Outlook, because in this case users won't be able to get theire downloaded messages using Outlook Web Access (OWA).

I didn't have any problem when with Exchange 2003, but after upgrading this to Exchange 2010 facing this type of typical problem.

Need your help.
0
Comment
Question by:hchabria
  • 3
  • 3
7 Comments
 
LVL 10

Expert Comment

by:ImaCircularSaw
Comment Utility
Sounds like you're connecting via POP?  Using Outlook/Exchange over SMTP means that you never download from the exchange server you actually interact directly with your mailbox.  The only local content is a cache.

Can you confirm your connector for these users is not POP?
0
 
LVL 3

Assisted Solution

by:flakier
flakier earned 250 total points
Comment Utility
Yes, consider switching to IMAP if you are using POP or if you're using IMAP, switch to POP.

0
 

Author Comment

by:hchabria
Comment Utility
We are using POP3 for downloading mails. We have put Exchange 2010 server's IP address in POP3 and SMTP fields of Outlook Experss account settings.
0
Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
LVL 10

Accepted Solution

by:
ImaCircularSaw earned 250 total points
Comment Utility
right that's the issue, as flakier said, you need to configure the outlook client to connect to exchange and NOT a POP server..  This is how outlook/exchange should communicate.  That way you're outlook client is actually talking directly to the mailbox.  Anything you do thought your mailbox is automatically actioned on the mailbox.  Only local content is a cache:

http://www2.lse.ac.uk/intranet/LSEServices/divisionsAndDepartments/itservices/guides/remote/email/ol2007/ol2007.aspx

this might point you in the right direction.

0
 

Author Comment

by:hchabria
Comment Utility
What I understood is that I have to use IMAP4 instead of POP3 to configure OUTLOOK EXPRESS and then only it is possible to overcome the problem regarding downloading same email address multiple times. Please let me know if I am wrong.

If I use IMAP please let me know the procedure about how do I configure it in Exchange 2010 and Outlook Express?
0
 
LVL 10

Expert Comment

by:ImaCircularSaw
Comment Utility
That's correct.

Outlook 2010/2007/2003:  http://support.microsoft.com/kb/829918

Outlook Express:  http://forums.msexchange.org/m_1800414850/tm.htm

Even if you were not having the issue you're currently experiencing I would HIGHLY recommend using IMAP.  POP should only be used with webmail services like Gmail, Hotmail, Yahoo etc and even then this might not be relevent these days.  I've not used POP for a long time.

Good Luck!
0
 

Author Comment

by:hchabria
Comment Utility
Thank you very much. I will definitely try this solution and let you know the result.

Thanks once again.
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now