Solved

Tracking EMail

Posted on 2011-03-03
3
304 Views
Last Modified: 2012-05-11
I have a customer who uses POP3 email accounts.
I try sending them an email from my exchange account - it never arrives but never sends an NDR
I send them an email from my hotmail account - it arrives OK.
Is there anything I can use to track where my email gets to, and at what point it falls over?

Thanks
0
Comment
Question by:smd333
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 11

Expert Comment

by:Tasmant
ID: 35028229
you have a two part tutorial on this:
http://www.msexchange.org/tutorials/Exchange-2007-Message-Tracking-Part1.html
http://www.msexchange.org/tutorials/Exchange-2007-Message-Tracking-Part2.html
this could help you to troubleshoot.
for the NDR, it will probable take between 24 and 48 hours you to get it.
0
 
LVL 8

Accepted Solution

by:
pmorton23 earned 500 total points
ID: 35028376
on the last server before the internet open a command prompt and try a telnet on port 25 to the domain in question. it is more then likely the receiving party is using an anti spam solution that is not allowing your email in. we have seen this several times also. hotmail and gmail would accept it but we wouldnt. it was due to our spam filter.
once the email leaves your system there is no way to track the email anymore. the other system is not accepting your email and is not sending an ndr.
telnet (receiving domain.com) 25
0
 

Author Closing Comment

by:smd333
ID: 35028814
Spam the issue - logged into the webmail console, there they all were sat as spam.
Added them to OK list - now flowing into mailbox in outlook.
Thanks
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Mailbox Overload?
This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question