Solved

Ipad and Exchange sync issue deleting contacts

Posted on 2011-03-03
4
565 Views
Last Modified: 2012-06-21
Hello Experts

We have a user who has an iPad that is synching to our Exchange 2007 SP1 Server. She is reporting that her contacts are being "eaten", which we take to mean are being slowly deleted over time. This user also has a BlackBerry that is synching through a Blackberry Enterprise Server.

I have two questions -

1) Has anyone run into this situation of "self-deleting" contacts or does anyone have any idea what is going on?

2) Can anyone give insight into usage of iPads in their Active Directory/Exchange environment?

 
0
Comment
Question by:coconinocounty
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 10

Accepted Solution

by:
ChopperCentury earned 250 total points
ID: 35028197
The iPhone/iPad will either merge or overwrite existing contacts with those from Exchange.
The device will not self-delete contacts....but rather overwrite with what Exchange provides.
You are prompted for your preference on the initial ActivSync download (if there are existing contacts found).
0
 
LVL 2

Assisted Solution

by:marpanet
marpanet earned 250 total points
ID: 35101555
Coco..... Been there..... I know what you mean.... I have a user which also has an iPad and a BB, one time there was a release on the OS of the iPad which duplicated or deleted the contacts (I don´t remember), but this was long ago, after an update this issue was solve...... is you user using Mac to read his mail?, or PC?, I noticed that since this user started to use MAC/iPad, his contacts are been modified every week, not saying that the info is being changed, but if you see the timestamp of the modified date on Outlook, you can see that everyday so many contacts are being modified, and I have assumed that this has something to do with MAC and Exchange and your contacts being vanished........  Just make sure you have all up to date.
0
 
LVL 74

Expert Comment

by:Glen Knight
ID: 35356759
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question