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Backup Exec 2010 R2 Fails on System State when backing up Server 2008 R2

Posted on 2011-03-03
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Hi I am running Backup Exec 2008 R2 on a Server 2003 R2 x86 Box. Everything runs fine on all my other production servers but when I run full backups to my HP storage works tape drive backing up 2 Server 2008 R2 boxs 1 server hangs for 6-8 hours every night and fails with V-79-57344-65301 - The System Sate resource is not responding. Backup set canceled. The same thing happens to the 2nd server but doesn't hang the backup job for as long as the first. I have applied all of the latest hotfix's and service pack 1 to my Backup Exec 2010 R2 media server. I really need to get this resolved as it is causing me all sorts of problems because I need successful system state backups. Also I have updated the remote agent on each 2008 R2 server and it doesn't seem to make a difference.I am at a standstill and I cant find much information from Symantec or on Server 2008 R2 system state backup failures etc.Any help is appreciated.
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Question by:stratlover4life
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Expert Comment

by:Rodney Barnhardt
ID: 35028560
Is Exchange running on either box? There is a hotfix for this problem when Exchange is running on the 2008 server: http://www.symantec.com/docs/TECH77355 




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Expert Comment

by:Rodney Barnhardt
ID: 35028566
I know you mentioned you had applied hotfixes, but I was thinking you may not have checked for anything Exchange specific.
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Author Comment

by:stratlover4life
ID: 35028595
No I am not running Exchange on these boxs. They are running Citrix Xenapp 6.
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Assisted Solution

by:Rodney Barnhardt
Rodney Barnhardt earned 200 total points
ID: 35028701
Are you using the AOFO option on these backups?
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by:stratlover4life
stratlover4life earned 0 total points
ID: 35028917
No I'm not I was going to enable it. Do you think that is the issue ?
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Accepted Solution

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stratlover4life earned 0 total points
ID: 35039044
Okay Resolved this issue myself.  Re registering the VSS service below did the trick. It is a article from Symantec and has all the details one would need if they run into this issue. This process does work on Server 2008 R2 and not just Server 2008 R1. Cheers!

http://www.symantec.com/business/support/index?page=content&id=TECH70486 
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Author Closing Comment

by:stratlover4life
ID: 35081162
My imput above resolved my issue.
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