We are running Outlook 2007 connected to Exchange 2003 SP2 Enterprise. I have 2 users that received the same email from an external sender. The sender recalled the message and now the email is stuck in their inboxes. You can not delete or move this email. If you click on the email it says "Item can not be displayed" in the reading pane. If you try to delete or move it it says "cannot move the items. it was either moved or already deleted..." I have tried creating a new profile and set to work offline and neither worked. The have large mailboxes (7GB and 12GB) as well. We do not have an archiving solution at this time but looking into one. Anyone come across this before or have any ideas??
Thank you in advance for you help!