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Symantec Endpoint Protection manager wont allow me to login

Posted on 2011-03-03
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Last Modified: 2013-12-09
I am not able to login to my symantec endpoint protection manager with the password we had set so i am unable to get updates out to my clients. Any way around this? I restarted the services with Symantec and no luck.... ex
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Question by:mduplay
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LVL 38

Accepted Solution

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younghv earned 125 total points
ID: 35028531
Have you tried the Symantec Forum?
http://www.symantec.com/connect/forums/endpoint-protection-management-console-credentials-lost

I saw a question about this on EE a few days ago and will try to find it for you.
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Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 125 total points
ID: 35028547
Search your HDD for resetpass.bat usually somewhere like c:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder  and run it - it will reset the username / password to admin / admin and then you should be able to login and reset the password.

Alan
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LVL 38

Expert Comment

by:younghv
ID: 35028651
Alan,
LOL!
It was probably one of your posts I was looking for.

That 'resetpass.bat' has been around for years and is probably something that every Symantec SysAdmin should have on their crib-sheet.
Vic
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LVL 38

Expert Comment

by:younghv
ID: 35028990
@mduplay,
Thank you - that was very cordial of you.
At best, I should receive some credit for the link, but the comment posted by Alan is clear, concise, (and NOT a hyperlink that might break some day).
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Author Comment

by:mduplay
ID: 35029001
Thank you both for your prompt help1
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