Symantec Endpoint Protection manager wont allow me to login

I am not able to login to my symantec endpoint protection manager with the password we had set so i am unable to get updates out to my clients. Any way around this? I restarted the services with Symantec and no luck.... ex
mduplayAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

younghvCommented:
Have you tried the Symantec Forum?
http://www.symantec.com/connect/forums/endpoint-protection-management-console-credentials-lost

I saw a question about this on EE a few days ago and will try to find it for you.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Alan HardistyCo-OwnerCommented:
Search your HDD for resetpass.bat usually somewhere like c:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder  and run it - it will reset the username / password to admin / admin and then you should be able to login and reset the password.

Alan
0
younghvCommented:
Alan,
LOL!
It was probably one of your posts I was looking for.

That 'resetpass.bat' has been around for years and is probably something that every Symantec SysAdmin should have on their crib-sheet.
Vic
0
younghvCommented:
@mduplay,
Thank you - that was very cordial of you.
At best, I should receive some credit for the link, but the comment posted by Alan is clear, concise, (and NOT a hyperlink that might break some day).
0
mduplayAuthor Commented:
Thank you both for your prompt help1
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Anti-Virus Apps

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.