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incoming email being rejected with smtp; 554 5.7.1 Relay access denied
One of our customers had complained that email sent to us it being rejected with a return code of SMTP; 554 5.7.1 Relay access denied. So far this is the only person who I know of has an issue sending us email. We recently migrated to Exchange from Groupwise.
He did have this issue before we migrated and I just received another complaint. Below is the information i have on the issue.
Can you tell exactly where the email is being rejected? Why is Patty@gmail one recipients when she is not in the headers on the email?
details.txt Undelivered-Message-Headers.txt
He did have this issue before we migrated and I just received another complaint. Below is the information i have on the issue.
Can you tell exactly where the email is being rejected? Why is Patty@gmail one recipients when she is not in the headers on the email?
details.txt Undelivered-Message-Headers.txt
is forwarding setup on an account in AD, set to forward emails to Patty.
ASKER
No. There is no forwarding setup.
Any feedback for me?
ASKER
Sorry, I did obscure the email addresses. However I have checked for blacklists and did not find any. I have requested a full copy of the rejected email Below is all the information I received with the from email addresses unobscured.
Reporting-MTA: dns; mailserver.pg.local
X-Postfix-Queue-ID: 94B71B9032C
X-Postfix-Sender: rfc822; harsh@hlengineers.com
Arrival-Date: Thu, 3 Mar 2011 17:46:58 +0530 (IST)
Final-Recipient: rfc822; Matt.Cykes@myco.com
Original-Recipient: rfc822;Matt.Cykes@myco.com
Action: failed
Status: 5.7.1
Remote-MTA: dns; outbounds9.obsmtp.com
Diagnostic-Code: smtp; 554 5.7.1 <Matt.Cykes@myco.com>: Relay access denied
- reinject host refused rcpt to: - psmtp
Final-Recipient: rfc822; patel.h.sahil@gmail.com
Original-Recipient: rfc822;patel.h.sahil@gmail .com
Action: failed
Status: 5.7.1
Remote-MTA: dns; outbounds9.obsmtp.com
Diagnostic-Code: smtp; 554 5.7.1 <Matt.Cykes@myco.com>: Relay access denied
- reinject host refused rcpt to: - psmtp
Undelivered mail headers.
Return-Path: <harsh@hlengineers.com>
Received: from localhost (localhost.localdomain [127.0.0.1])
by mailserver.pg.local (Postfix) with ESMTP id 94B71B9032C;
Thu, 3 Mar 2011 17:46:58 +0530 (IST)
X-Amavis-Modified: Mail body modified (using disclaimer) - mailserver.pg.local
X-Virus-Scanned: amavisd-new at mailserver.pg.local
Received: from mailserver.pg.local ([127.0.0.1])
by localhost (mailserver.pg.local [127.0.0.1]) (amavisd-new, port 10024)
with ESMTP id JBZ+LO9WNuEY; Thu, 3 Mar 2011 17:46:57 +0530 (IST)
Received: from hlequipments (unknown [192.168.100.7])
by mailserver.pg.local (Postfix) with ESMTPA id EB8F2B90329;
Thu, 3 Mar 2011 17:46:56 +0530 (IST)
From: "Harsh Patel" <harsh@hlengineers.com>
To: "'Matt Cykes'" <Matt.Cykes@myco.com>
Cc: "'Minesh Patel'" <minesh@hlengineers.com>,
"'Janish Doshi'" <janish@hlengineers.com>,
"'Himanshu \(HLE Engineers PVT.LTD.\) Patel'" <himanshu@hlengineers.com>
Subject: RE: Automated Main Body Flange Closure
Date: Thu, 3 Mar 2011 17:46:57 +0530
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_0 00_0092_01 CBD9CA.FD9 89E90"
X-Mailer: Microsoft Office Outlook, Build 11.0.5510
In-Reply-To:
Thread-Index: AcvXd7ojSYSfiRKPQxSzh6wkGP ysBwAhdNkA AGeetlA=
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
Message-Id: <20110303121656.EB8F2B9032 9@mailserv er.pg.loca l>
Reporting-MTA: dns; mailserver.pg.local
X-Postfix-Queue-ID: 94B71B9032C
X-Postfix-Sender: rfc822; harsh@hlengineers.com
Arrival-Date: Thu, 3 Mar 2011 17:46:58 +0530 (IST)
Final-Recipient: rfc822; Matt.Cykes@myco.com
Original-Recipient: rfc822;Matt.Cykes@myco.com
Action: failed
Status: 5.7.1
Remote-MTA: dns; outbounds9.obsmtp.com
Diagnostic-Code: smtp; 554 5.7.1 <Matt.Cykes@myco.com>: Relay access denied
- reinject host refused rcpt to: - psmtp
Final-Recipient: rfc822; patel.h.sahil@gmail.com
Original-Recipient: rfc822;patel.h.sahil@gmail
Action: failed
Status: 5.7.1
Remote-MTA: dns; outbounds9.obsmtp.com
Diagnostic-Code: smtp; 554 5.7.1 <Matt.Cykes@myco.com>: Relay access denied
- reinject host refused rcpt to: - psmtp
Undelivered mail headers.
Return-Path: <harsh@hlengineers.com>
Received: from localhost (localhost.localdomain [127.0.0.1])
by mailserver.pg.local (Postfix) with ESMTP id 94B71B9032C;
Thu, 3 Mar 2011 17:46:58 +0530 (IST)
X-Amavis-Modified: Mail body modified (using disclaimer) - mailserver.pg.local
X-Virus-Scanned: amavisd-new at mailserver.pg.local
Received: from mailserver.pg.local ([127.0.0.1])
by localhost (mailserver.pg.local [127.0.0.1]) (amavisd-new, port 10024)
with ESMTP id JBZ+LO9WNuEY; Thu, 3 Mar 2011 17:46:57 +0530 (IST)
Received: from hlequipments (unknown [192.168.100.7])
by mailserver.pg.local (Postfix) with ESMTPA id EB8F2B90329;
Thu, 3 Mar 2011 17:46:56 +0530 (IST)
From: "Harsh Patel" <harsh@hlengineers.com>
To: "'Matt Cykes'" <Matt.Cykes@myco.com>
Cc: "'Minesh Patel'" <minesh@hlengineers.com>,
"'Janish Doshi'" <janish@hlengineers.com>,
"'Himanshu \(HLE Engineers PVT.LTD.\) Patel'" <himanshu@hlengineers.com>
Subject: RE: Automated Main Body Flange Closure
Date: Thu, 3 Mar 2011 17:46:57 +0530
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_0
X-Mailer: Microsoft Office Outlook, Build 11.0.5510
In-Reply-To:
Thread-Index: AcvXd7ojSYSfiRKPQxSzh6wkGP
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
Message-Id: <20110303121656.EB8F2B9032
Okay not much more to go on - the rejected message / would be very useful - non-delivery headers will only show local info - nothing juicy like their remote IP Address.
ASKER
With the information i have so far. Does this look like it is an issue on our side? Or something in between. This is the only complaint I have had about emails being rejected. We do use GFI as a spam filter but we receive a daily digest showing what was blocked and it is not listed in there.
Hard to tell - most problems receiving mail in my experience are due to poor server configuration at the sending end, not the receiving end!
Most likely they have issues which your anti-spam software is finding and rejecting them because of it - only the error is not very informative.
Most likely they have issues which your anti-spam software is finding and rejecting them because of it - only the error is not very informative.
ASKER
This is what I recive back from my request for the original rejected message: Can you tell from anyting I have posted exactly where it is being denied? Our spam filter or somewhere on the way?
Reporting-MTA: dns; mailserver.pg.local
X-Postfix-Queue-ID: 5F9C9B90320
X-Postfix-Sender: rfc822; harsh@hlengineers.com
Arrival-Date: Thu, 3 Mar 2011 17:39:35 +0530 (IST)
Final-Recipient: rfc822; Matt.Cykes@myco.com
Original-Recipient: rfc822;Matt.Cykes@myco.com
Action: failed
Status: 5.7.1
Remote-MTA: dns; outbounds9.obsmtp.com
Diagnostic-Code: smtp; 554 5.7.1 <Matt.Cykes@myco.com>: Relay access denied
- reinject host refused rcpt to: - psmtp
Reporting-MTA: dns; mailserver.pg.local
X-Postfix-Queue-ID: 5F9C9B90320
X-Postfix-Sender: rfc822; harsh@hlengineers.com
Arrival-Date: Thu, 3 Mar 2011 17:39:35 +0530 (IST)
Final-Recipient: rfc822; Matt.Cykes@myco.com
Original-Recipient: rfc822;Matt.Cykes@myco.com
Action: failed
Status: 5.7.1
Remote-MTA: dns; outbounds9.obsmtp.com
Diagnostic-Code: smtp; 554 5.7.1 <Matt.Cykes@myco.com>: Relay access denied
- reinject host refused rcpt to: - psmtp
Well - here is info from Google about the error:
http://www.google.com/support/appsecurity/bin/answer.py?hl=en&answer=139405
Do you use Postini for Spam Filtering? If you do - it is them rejecting the message.
http://www.google.com/support/appsecurity/bin/answer.py?hl=en&answer=139405
Do you use Postini for Spam Filtering? If you do - it is them rejecting the message.
ASKER CERTIFIED SOLUTION
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ASKER
Thanks for the suggestions. The issue went away on its own. i recently checked and their emails are going through.
Can you furnish me with more information please, such as their sending IP Address (which I can obscure)?
Alan