Solved

Scan to email not landing in Outlook

Posted on 2011-03-03
6
725 Views
Last Modified: 2012-05-11
Experts,

We have a user that cannot recieve scan to emails via his MS Outlook application. He can however recieve these on his Blackberry. The BB is on a full BES on the network. Our Exch Server is a Win2008R2 running Exch 2007.

So far we have tested the below:

Size limits.
Destination address is correct.
Mailbox rules (not hitting junk folder).
Recreated his Outlook Profile.

Confusing thing is that when we close down his outlook and kill the outlook process, the scanned email will land in his Web Access inbox fine, as soon as we open Outlook again nothing happens.

The client PC is using Win7 Pro 32bit and Office 2010 Pro.

Do you have suggestions?
0
Comment
Question by:ncomper
  • 3
  • 2
6 Comments
 
LVL 23

Expert Comment

by:Brian B
Comment Utility
There must be something about outlook affecting the messages. Take the opposite approach and specifically allow the email address of the scanner.
0
 
LVL 3

Expert Comment

by:Gpramodkumar
Comment Utility
could be some rule in outlook is creating issue
0
 
LVL 5

Author Comment

by:ncomper
Comment Utility
We had a look into the Rules, couldnt find any affecting this, will try to allow the address and update
0
Free book by J.Peter Bruzzese, Microsoft MVP

Are you using Office 365? Trying to set up email signatures but you’re struggling with transport rules and connectors? Let renowned Microsoft MVP J.Peter Bruzzese show you how in this exclusive e-book on Office 365 email signatures. Better yet, it’s free!

 
LVL 5

Author Comment

by:ncomper
Comment Utility
Apologies for the delay. We have tested the above option of allowing the address but stil no joy.
0
 
LVL 23

Accepted Solution

by:
Brian B earned 500 total points
Comment Utility
If its getting to the BB, then its definitely hitting the Exchange server. If you have OWA set up, check there. If not, log on to another computer and look at email there.
0
 
LVL 5

Author Closing Comment

by:ncomper
Comment Utility
Removed profile and started again
0

Featured Post

Do email signature updates give you a headache?

Do you feel like you are constantly making changes to email signatures? Are the images not formatting how you want them to? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today.

Join & Write a Comment

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now