Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 733
  • Last Modified:

Scan to email not landing in Outlook

Experts,

We have a user that cannot recieve scan to emails via his MS Outlook application. He can however recieve these on his Blackberry. The BB is on a full BES on the network. Our Exch Server is a Win2008R2 running Exch 2007.

So far we have tested the below:

Size limits.
Destination address is correct.
Mailbox rules (not hitting junk folder).
Recreated his Outlook Profile.

Confusing thing is that when we close down his outlook and kill the outlook process, the scanned email will land in his Web Access inbox fine, as soon as we open Outlook again nothing happens.

The client PC is using Win7 Pro 32bit and Office 2010 Pro.

Do you have suggestions?
0
ncomper
Asked:
ncomper
  • 3
  • 2
1 Solution
 
Brian BIndependant Technology ProfessionalCommented:
There must be something about outlook affecting the messages. Take the opposite approach and specifically allow the email address of the scanner.
0
 
GpramodkumarCommented:
could be some rule in outlook is creating issue
0
 
ncomperAuthor Commented:
We had a look into the Rules, couldnt find any affecting this, will try to allow the address and update
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
ncomperAuthor Commented:
Apologies for the delay. We have tested the above option of allowing the address but stil no joy.
0
 
Brian BIndependant Technology ProfessionalCommented:
If its getting to the BB, then its definitely hitting the Exchange server. If you have OWA set up, check there. If not, log on to another computer and look at email there.
0
 
ncomperAuthor Commented:
Removed profile and started again
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now