Solved

Scan to email not landing in Outlook

Posted on 2011-03-03
6
727 Views
Last Modified: 2012-05-11
Experts,

We have a user that cannot recieve scan to emails via his MS Outlook application. He can however recieve these on his Blackberry. The BB is on a full BES on the network. Our Exch Server is a Win2008R2 running Exch 2007.

So far we have tested the below:

Size limits.
Destination address is correct.
Mailbox rules (not hitting junk folder).
Recreated his Outlook Profile.

Confusing thing is that when we close down his outlook and kill the outlook process, the scanned email will land in his Web Access inbox fine, as soon as we open Outlook again nothing happens.

The client PC is using Win7 Pro 32bit and Office 2010 Pro.

Do you have suggestions?
0
Comment
Question by:ncomper
  • 3
  • 2
6 Comments
 
LVL 23

Expert Comment

by:Brian B
ID: 35029492
There must be something about outlook affecting the messages. Take the opposite approach and specifically allow the email address of the scanner.
0
 
LVL 3

Expert Comment

by:Gpramodkumar
ID: 35029685
could be some rule in outlook is creating issue
0
 
LVL 5

Author Comment

by:ncomper
ID: 35029794
We had a look into the Rules, couldnt find any affecting this, will try to allow the address and update
0
VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

 
LVL 5

Author Comment

by:ncomper
ID: 35084619
Apologies for the delay. We have tested the above option of allowing the address but stil no joy.
0
 
LVL 23

Accepted Solution

by:
Brian B earned 500 total points
ID: 35097822
If its getting to the BB, then its definitely hitting the Exchange server. If you have OWA set up, check there. If not, log on to another computer and look at email there.
0
 
LVL 5

Author Closing Comment

by:ncomper
ID: 35230377
Removed profile and started again
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question