Solved

MAPI Settings Error When Doing clean BES 5.0.2 install for Google Apps BES Connector Sync

Posted on 2011-03-03
4
1,521 Views
Last Modified: 2012-05-11
I am doing a fresh install (new server) that will be my Google Apps BES Server.  
I am past the BlackBerry CAL and SRP Stage.
I am at the MAPI Settings page.

In older days you could put in false settings in the Exchange Server Information screen and proceed. However, with this version, I get

"MAPI SETTINGS:  an unexpected error occurred. Refer to the installation log file for more information".

My next step is "Administrative Settings" followed by "Active Directory settings"...  so this is the latter part of the install.

I twill not proceed on NEXT.. just keeps going back to the erorr.
0
Comment
Question by:TrialWorks
  • 3
4 Comments
 
LVL 2

Expert Comment

by:Xav720
ID: 35029596
can you open the installation log and post the error in there thanks
0
 
LVL 2

Author Comment

by:TrialWorks
ID: 35029637
Looking for the log... C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\Logs\Installer   has stuff but nothing with logs from this hour (where i hit the error).

I think the reason for the error is simple, it wants a REAL exchange server value.  My problem is I don't have such thing.. so , i think, one of two things is true
- something along the way did not register as intended and therefore it is forcing me to do this step (I did follow Google install docs step by step)
- cancel the install at this point and pretend I am done, since the rest is non essential...

0
 
LVL 2

Accepted Solution

by:
TrialWorks earned 0 total points
ID: 35031063
Figured it out...
So instructions were
- Install Outlook
- Install Google Connector
- Config Google Connector
- Install BES <<--- could not complete
- Add Users

The real instructions are
- Install Outlook
- Install Google Connector
- Config Google Connector
- Install BES as far as you can
- Hit MAPI errors during Exchange Server portion (not the mapi error in the beginning)
- Cancel out
- Run Google Connector again, configure it again, profiles will be gone!
- Run BES Setup, finish off.
- Add Users
0
 
LVL 2

Author Closing Comment

by:TrialWorks
ID: 35067815
Figured out the issue myself
0

Featured Post

Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
Are you using email marketing software? If not, you're missing out on effortless marketing and the reaching of desired conversion rates through email marketing software.
This Micro Tutorial demonstrates  how Internet marketers work with competitive analysis data, and a common task in data preparation is creating separate column for domains. You will then extract from a list of URLs.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now