The machine got hung up one day and was unresponsive, meaning that everything was frozen so that she couldn't shut down the machine. So she just turned it off. Then when she tried to start the machine it just hung up with the windows icon but it stopped moving.
So I tried booting into safe mode. During boot up in safe mode the driver files that aren't loaded go by on the screen, then a blue screen flashes up for less than a second and the machine reboots. I tried all 3 safe boot options AND the boot to a previous know configuration. All have the same response.
Any idea as to where to start with this problem? I have not encountered this before.