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Single installation of Outlook 2007 on Windows 2008 server - used by multiple remote desktop clients - how can I control the reply to address

Posted on 2011-03-03
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Last Modified: 2012-05-11
Exchange server is 2007.  All 15 users have their own email address's on the exchange server which is hosted outside the company.  There is an application on the windows 2008 standard server (on LAN)  that generates a pdf file which needs to be emailed to customers.   The users access this application via remote desktop which is running on the Win 2008 Std Server.  

The users personal mail boxes are 2GB+ and when I tried to have it installed for each individual user on the server, it was taking too much resource in syncing up (even with local cache disabled).  So I went ahead and created a generic mail box in exchange server and configured that on all remote desktop sessions for the users.  It loads fast and the users are able to email the pdf.  

One issue though is the reply to address is still the generic address and recipients reply to that address (which is not monitored).  We put a big bold note on the body text "not to hit reply, but to send response to <a specific email id>, a lot of times recipient, does not follow those instructions.

How can I set it such that user-1 connecting to remote desktop and starting Outlook (with Generic email) can have a reply to address pointing to user-1 mail box?

And I can mimic the same setup for the 14 others

Thanks
Pat
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Question by:patp22
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10 Comments
 
LVL 74

Expert Comment

by:Glen Knight
ID: 35030494
You would need to configure each user with Sand As permissions but because they will be opening the generic mailbox I don't think this will work.

Why don't you add the generic mailbox as an additional mailbox to everyones outlook so that they can review any emails that have been received?
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Author Comment

by:patp22
ID: 35030807
demazter,
Thanks,  is this a typo
" with Sand As permissions "

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LVL 74

Expert Comment

by:Glen Knight
ID: 35030824
yes it is a typo, it should be Send As ;)
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Author Comment

by:patp22
ID: 35030834
demazter,
your suggestion is a workable solution, however, i am going to wait a little bit before accepting the solution, incase there are other efficient methods for achieving the same

btw, can you explain how i can setup the additional mailbox to everyone's outlook.  Is it done at exchange.  I have a hosted exchange service.  And they provide a control panel - i dont seem to recall an option of adding additional mailboxes

Thanks
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LVL 74

Accepted Solution

by:
Glen Knight earned 2000 total points
ID: 35030865
If you have the generic mailbox then you should be able to add permissions for the users to share this mailbox.

Then from tools > Account Settings and under More Settings and advanced you can specify an additional mailbox.
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Author Comment

by:patp22
ID: 35031376
ok, so on each of the 15 users, I can specify the generic mailbox as an additional mailbox.  Where do i put the user name and password used for the generic mailbox ?
is there anything needs to be done on the hosted exchange server ?
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Author Comment

by:patp22
ID: 35044231
demazter,
could you pls explain on how i can add an additional mail box to an existing exchange user ?   This additional mail box will be shared by 15 users.  Is it done on the exchange side only or both on exchange end and the outlook client end.

tks
0
 

Author Comment

by:patp22
ID: 35046731
demazter,
found out where to add the mail box rights for another user on exchange.  now moving on to the client - will keep you posted of the progress

0
 

Author Comment

by:patp22
ID: 35047215
Thanks All Done!
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LVL 74

Expert Comment

by:Glen Knight
ID: 35047223
So it's all working?
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