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Outlook 2010 duplicates recipient address

Posted on 2011-03-03
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Last Modified: 2012-06-27
Hello,

I know this sounds like a very petty question but I find it very annoying.

In Outlook 2007 when sending an email I would begin typing my recipient email address and Outlook would auto complete the names of people who I have sent to in the past. I would then press Enter or Tab and Outllook would leave the To: field completed with the name I just selected and go to the next field, BCC.

In Outlook 2010 when I do the same thing. The email address is auto completed but when I press Enter or Tab, Outlook places a second copy of the same email address in the To: field.

I can't figure out how to enter an email address and leave the field without using the mouse or getting duplicate addresses.

Has anyone else experienced this problem?

Thanks in advance for your help.
Bob
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Question by:Rwardlow
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Expert Comment

by:jcimarron
ID: 35039246
Rwardlow--Just a wild guess.  If this is happening with only one or a few recipients, perhaps you have duplicate addresses in the Contact list?
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Author Comment

by:Rwardlow
ID: 35039782
Thanks for the suggestion but no it happens with all of my contacts.
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Expert Comment

by:CRAITS
ID: 35169188
This is happening to many of my users as well - any answers yet?
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Expert Comment

by:jcimarron
ID: 35169571
CRAITS--Are you sure your mouse is not stuttering and clicking a Contact twice.
Has this started right after installing Outlook 2010?  Or did Outlook 2010 work OK for awhile?
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Author Comment

by:Rwardlow
ID: 35171333
I don't know about CRAITS but no, my mouse is not stuttering and I am certainly not clicking the contact twice. I was using Office 2007 for many years and this worked fine. As soon as 2010 was installed the problem appeared.

Thanks for the suggestions,
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by:jcimarron
ID: 35172180
Rwardlow--Sorry, my post above was for you, not CRAITS.
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Expert Comment

by:jcimarron
ID: 35172186
Rwardlow--Uninstall and reinstall Outlook might be a solution.
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Author Comment

by:Rwardlow
ID: 35180601
Yes, thanks, I did try a reinstall. No joy.
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Accepted Solution

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Rwardlow earned 0 total points
ID: 35180608
I found a workaround. After an address is installed I insert a backspace. This removes the window that adds and address and I can tab or enter to go to subsequent fields.

Thank you all for trying to find a solution for me.

Bob
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Author Closing Comment

by:Rwardlow
ID: 35221135
I selected a grade of C for my workaround because it is less than the optimal solution. I still don't understand why this is happening.
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