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Backup Exec

I have a HP 8x Autoloader connected to the server, I am running Symantec Backup Exec 12. For some reason about a week ago my backups starting to fail. Backup Exec sees the device and I am able to inventory; scan and format tapes. Once I do a format and restart the backup the backups begin to fail and the tape are labled "Not appendable (End marker unreadable)". I have switched tapes, tape drive, scsi terminator. Not sure what else to do. I ran HP StorageWorks tape tools and everything test good, the tapes are listed correctly, firmware is up to date.

yelbaglf

This means the job is stopping abruptly for some reason. It could be the job engine service stopping/restarting or a SCSI timeout, etc., basically anything that stops the flow of data to the tapes.

Since there isn't a marker on the tape that tells future jobs where the past jobs stopped, the tapes are marked as not appendable. Is there anything helpful in event viewer or the job logs?

A good post to look at...
http://www.symantec.com/business/support/index?page=content&id=TECH37091

clariviere

ASKER

Here is one of the errors that I have found in event viewer.
Backup Exec Alert: LiveUpdate Error
(Server: "TPGPHLSQL01") Update HOTFIX 355600 failed to install. Review the Backup Exec installation log for more information.

clariviere

ASKER

I have also noticed that the green light on the scsi termitor is not lite, when I unplugged the scsi cable the light turned green, I plugged cable back in and the light went out. I reset the terminator and the scsi card with no differnt results.

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yelbaglf

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clariviere

ASKER

Your solution worked to a t, I should have did that after the HP tech was done replacing the scsi card.

yelbaglf

Glad I could help! :-)