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in Vista, installing the printer driver produces a message: DLL initialization routine failed

Posted on 2011-03-03
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Last Modified: 2012-06-21
I am working on a friend's computer with Windows Vista SP2.  He explained that he used to have this Kodak printer installed then removed it from his computer (long story) and tried to put it back.  It gives an error message that I listed in the title and see the screenshot below for a mobile phone pic of the screen.

I discovered he had not had an active AV program on it and after I scolded him I went to work cleaning on it.

I've used Malwarebytes, F-Secure online scan, HiJackThis and a few others and feel very confident that I have the machine clean.  BUT....I still cannot get the printer installed.

mobile shot of error message
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Question by:BeerAngel
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by:John Hurst
ID: 35031239
Go into your Printers folder and you should be able to find Properties where you can see a Tab marked Drivers (I am in Windows 7 just now). In the Drivers tab, you should see a number of specific printer drivers. See if the Kodak driver is there and delete. Restart and try installing the printer again. ... Thinkpads_User
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by:John Hurst
ID: 35031282
I loaded up my Vista machine. Go to the Printers Folder (open it). Right click in the right hand white space where you see printer icons. Select Server Properties and in the result box you will see the Drivers tab. Delete the Kodak driver in there. ... Thinkpads_User
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by:BeerAngel
ID: 35031614
When I choose Server Properties....nothing happens.  :-\
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by:John Hurst
ID: 35031699
Server Properties have been around in XP, Vista and Windows 7. I don't know why it wouldn't open, but it indicates something still wrong with that PC. A thorough virus cleaning can result in other functions gone and that may be what happened here.

Try a couple of things:
(1) Open cmd.exe using Run as Administrator. In the command prompt, type SFC /SCANNOW and let that run. On completion, close the command prompt and restart. Does that get back Print Server properties?
(2) Try your online help for Print Server Properties or Print Server Drivers and see if that gets you another avenue in.
(3) See if you have administrative tools on that machine and can run Print Managers. There is a drivers menu in Print Management.

... Thinkpads_User
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Author Comment

by:BeerAngel
ID: 35032295
(1) did not help
(2) what do you mean by online help?  Manual searching or is their a feature in Vista I don't know about?....which is possible.
(3) no administrative tools.  Can these be obtained somewhere without the disk?

Thanks!
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by:John Hurst
ID: 35032330
By (2) I meant searching your Vista help (normally in Help and Support off the Start Button)

(3) Start MMC and allow it to select mmc.exe. Run mmc.exe. That opens the Management Console. Then go File -> Add Snap-ins.  Look down the list, add Print Management and then run Print Management.

Let us know. ... Thinkpads_User
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by:BeerAngel
ID: 35037068
Okay, there is no print management available to add in the Snap-ins.  Don't know if it matters, but this is Vista Home Premium.  

I did find administrative tools, but nothing print related listed there either.

There is only one administrator account (the only profile other than the built-in guest), should I try to create another administrator profile and see if that changes anything?

Man this is eating my lunch!

Thanks for the help!
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Accepted Solution

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John Hurst earned 500 total points
ID: 35039493
Hello BeerAngel - What I think now is that the malware and then the subsequent cleanup of the malware probably hosed the system. Even Home Premium has to print and therefore a good system will have print management tools.

Let us know after you try another profile. However, you should discuss with your client the potential need to rebuild the system, ultimately because he had not put antivirus software on it.

If he has a DVD that will do it, you might try a repair install, but more than likely, you will have to back off the data and start fresh.  ... Thinkpads_User
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Author Comment

by:BeerAngel
ID: 35039717
Ok, I'll have to see if maybe there is a repair type install.  If there is, I'll try that first.
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Author Closing Comment

by:BeerAngel
ID: 35058976
Thank you for the help on this.  Wasn't what I wanted to hear, but I do agree with you we are at the point you suggested.  Thanks!
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Expert Comment

by:John Hurst
ID: 35059009
Thank you. I was pleased to help you out, and so good luck going forward.  ... Thinkpads_User
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