Previous versions not showing Data Protection Manager 2010

Posted on 2011-03-03
Medium Priority
Last Modified: 2012-05-11
I have MS DPM 2010 set up on a server protecting a remote server folder.  I have extended the schema and checked the box for enable end user recovery however when I view properites on this folder on the file server I cannot see previous versions.  The replica shows that it is working properly and creating restore points and I am administrator on both machines.  I'm not sure what I need to do to get the previous versions showing up on the remote file server?  
Question by:fcps
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Expert Comment

ID: 35055903
For the end-user recovery to work, the end-user (or the adminstrator testing it now) needs to have access to the DPM-serveR. Can you check there's no firewall blocking traffic from the fileserver or the client to the DPM-server?

Author Comment

ID: 35056042
All the ACL's are fully open between the file server and the DPM server.  Firewall is off on both machines.  The account i'm testing with is my own account which has been explicitly added to the administrators group on the file server and on the DPM server.  My account is also SA on the sql instance.

Accepted Solution

PowerToTheUsers earned 1600 total points
ID: 35056269
It should work for non-administrators too as it is *end-user* recovery, and end-users don't have SQL-access. However they have access to the previous versions of their files as the NTFS-settings are retained when taking backups using DPM.

Try to browse to \\yourdpmserver\c$\Program Files\Microsoft DPM\DPM\Volumes\Replica\yourfileserver\File System\... as that's where the "previous versions" will refer to.

Maybe this might be interesting too: check if you have taken each step correctly: http://scdpm.blogspot.com/2011/01/dpm-end-user-recoveryrecap.html
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Author Comment

ID: 35059000
I can browse to that location from my computer and my file server.  On the file server when i right click I don't see previous versions tab available.  

The location I browsed to was \\DPM_Server_Name\C$\Program Files\Microsoft DPM\DPM\Volumes\Replica\File System\vol_e36d58a9-1a07-4ccf-adc6-dab2c1de6359\1f01c1c2-0717-4e06-808a-7078abef0cbc\Full\SHARED\HOMEDIR

Then I tried to view pervious versions on that folder from the file server and I didn't have the tab.  When I browsed it from my windows 7 machine I had the tab but it said none were available.  I expanded the schema according to the directions linked, but that was done on another different dpm server.  After the schema was expanded on that server the option was available on all of them.

Expert Comment

ID: 35061817
" I expanded the schema according to the directions linked, but that was done on another different dpm server. "
Did you run that DPMADSchemaExtension.exe on the DPM-server? You have to run that exe on a domain controller (more specific the DC holding the Schema master role).

Author Comment

ID: 35072094
The DPMADSchemaExtention.exe was run on the domain controller that is schema master, when it askes for the dpm server name a different dpm server was given, since that was the only dpm server we had configured at the time.  The EUR was never turned on on that DPM server, it was turned on for a different one after running the schema extention since running that ungreyed the button.

Assisted Solution

fcps earned 0 total points
ID: 35075259
I was able to figure out what was going on here.  In fact DPM was working correctly it was just a problem with the way I was looking for the shares.  I was browsing to \\ProtectedServerName\D$\shared\ and looking for previous versions there.  However the shares are actually showing the previous versions if you browse to \\ProtectedServerName\ShareName$.  From here all the shares showed the previous versions.  The D$ drive is not actually shared in our environment and neither is the shared folder, the shared folder holds all of the actual shares like apps$ and staff$.  When I browsed out to \\servername\sharename$ all the previous versions were shown.

Awarding points for article on setup.

Author Closing Comment

ID: 35120720
Accepting my own solution for 100 points because DPM was setup correctly I was just looking for versions incorrectly

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