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AutoCAD customization file load failed. file not found acad

Posted on 2011-03-03
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Last Modified: 2012-05-11
I am trying to install AutoCAD 2011 on a Citrix Xen App box (Windows 2008 R2).  Everytime I open AutoCAD I receive the following error messages:

"Unable to load profile file.  Some profile information saved in last session may not be restored"

I click OK, then I get

"Customization file load failed. File not found: %roamablerootfolder%\support\acad"

When I click OK, the custom profile loads without issue and everything appears to be working.  How can I clear these errors?
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Question by:commeng
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8 Comments
 
LVL 12

Accepted Solution

by:
silverkorn earned 2000 total points
ID: 35030990
follow the procedure found here and see if that solves your problem:
http://forums.autodesk.com/t5/AutoCAD-Civil-3D/Civil-3D-on-Terminal-Server-Citrix/m-p/2311301
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Author Comment

by:commeng
ID: 35035691
Wow that is great I am able to open AutoCAD without all the error messages, the only problem is that I don't have a ribbon.  How can I get Citrix to recognize the default ribbon?
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Expert Comment

by:silverkorn
ID: 35035878
try opening the ribbon then closing and reopening AutoCAD. To open the ribon simply type ribbon into the command line
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Author Comment

by:commeng
ID: 35035895
I opened the ribbon using the ribbon command, but it is blank.
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LVL 12

Expert Comment

by:silverkorn
ID: 35035961
try this:
run the command CUILOAD
in the "Load/Unload Customizations" window select ACAD in the "Loaded Customization Groups" window and click the "Unload" button
Then click the "Browse" button on the bottom portion of the same window
Browse to the location where the ACAD.CUI file is located (the cui file should be located in the directory C:\Program Files\AutoCAD 2011\, this location may change depending on if your using 32 or 64bit computing and what version of AutoCAD you are currently using)
Click the ACAD.CUI file and select open
Click the load button and finally close the window
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Author Comment

by:commeng
ID: 35035964
OK, I take it back, not working.  If I log off Citrix and log back in, the registry reverts and all my changes are lost.
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LVL 12

Expert Comment

by:silverkorn
ID: 35035975
sounds like a permission problem within Citrix if your registry is reverting back to the original configuration
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Author Closing Comment

by:commeng
ID: 35039298
this was a great solution, thank you.
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