Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

outlook 2003: Cannot delete unsendable 32MB message from Outbox

Posted on 2011-03-03
7
Medium Priority
?
664 Views
Last Modified: 2012-05-11
Gentlemen,

I have a customer who has tried to send an email message which happens to be too big for the mail transport to handle.

The send/recv timer has been set to 15 minutes, and to not send messages immediately.
The message cannot be deleted, even if Outlook is put into "Work Offline" mode.
When double clicking on the message, there is a message:
  "! Cannot open this item.  Outlook has already begun transmitting this message [OK]"
However, the task manager shows low network volume, indicating that this message is not being sent right now.

Thank you in advance for your help!


0
Comment
Question by:ChrisEddy
  • 3
  • 2
  • 2
7 Comments
 
LVL 99

Assisted Solution

by:John Hurst
John Hurst earned 900 total points
ID: 35031151
Try opening Outlook in Safe mode and then see if you can delete the email. The command is outlook /safe . Open a command prompt, navigate to program files and where outlook.exe is and run outlook /safe
... Thinkpads_User
0
 
LVL 3

Author Comment

by:ChrisEddy
ID: 35031484
I'll try that the next time I'm in the customer machine.  Thanks!

0
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 1100 total points
ID: 35031527
You can simply disconnect the Pc from the network (unplug the cable once logged in), open up Outlook and then delete the email.

The problem with doing it when connected to the LAN is that when you open Outlook, it will immediately try to send the message which means you can't delete it.
0
NEW Veeam Backup for Microsoft Office 365 1.5

With Office 365, it’s your data and your responsibility to protect it. NEW Veeam Backup for Microsoft Office 365 eliminates the risk of losing access to your Office 365 data.

 
LVL 3

Author Comment

by:ChrisEddy
ID: 35031768
Yeah, I got that memo (from other web research, which makes sense) ...

... but thanks.

0
 
LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 1100 total points
ID: 35032020
Memo?  What memo?  Do you mean my post?
0
 
LVL 3

Author Closing Comment

by:ChrisEddy
ID: 35037692
Customer shut down computer yesterday, came in today, turned on the computer, launched Outlook, tried to delete the message - and succeeded.

Suspect the combination of the disabling automatic send receive (to prevent the message from getting locked), and the fresh rebooting of the computer (to prevent the message from being locked, and clearing any possible Outlook insanity), solved the problem.

Thanks!
0
 
LVL 99

Expert Comment

by:John Hurst
ID: 35039509
Thank you and thanks for the update.  ... Thinkpads_User
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
Mailbox Corruption is a nightmare every Exchange DBA wishes he never has. Recovering from it can be super-hectic if not entirely futile. And though techniques like the New-MailboxRepairRequest cmdlet have been designed to help with fixing minor corr…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

916 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question