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Reading Layout settings not saving

My clients seems to have the opposite issue as most people. He wants documents, particularly in sharepoint, to open in reading layout. We've checked the option in word options and also in reading layout under the options. It won't save. I've uninstalled and reinstalled office and tried a new Windows 7 profile with no luck.
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SDTSS
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SDTSS
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MarkieSCommented:
It's a change to the registry "Reading Pane View"  - is it actually changing in the registry or is something else like Local/Group Policy stopping this...?

What version of Word is it...?

Try keeping an eye on this registry key when you make these Option changes in Word.
[HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\11.0\Word\Options\vpref]
"fAllowAutoReadingMode_1886_1"=dword:00000000

Can you manually change this value to
"fAllowAutoReadingMode_1886_1"=dword:00000001
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