Solved

Word is preparing to open the document when clicking on a link in a word document

Posted on 2011-03-03
5
1,003 Views
Last Modified: 2012-06-12
My customer has a document with links embedded. when she hits ctrl-click she gets message "Word is preparing to open the document" and then hangs, she then has to go to Task Manager and end task word.  I can open the links from the document just fine, and she can go to different computers and open the links just fine as well.
I tried researching in google on this issue but came up flat.  Do you know what could be causing this?
0
Comment
Question by:otishelp
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 1

Expert Comment

by:networkadminkjmc
ID: 35031927
No  sure what the cuase is, but reinstall? Permissions?
0
 

Author Comment

by:otishelp
ID: 35031977
anyone else?  this is just a regular word document, that has links embedded in it.  Maybe she has a security setting in Word that's turned on/off??
0
 
LVL 10

Expert Comment

by:10023
ID: 35033351

Found this at Microsoft ... might help
An automatic fix from Microsoft or manual registry edit
http://support.microsoft.com/kb/823301

*******************************
Another thing i would try is turning off the firewall and seeing if the hyperlink works
*****************************
0
 
LVL 10

Accepted Solution

by:
10023 earned 500 total points
ID: 35033448
Found this
Go to word  button ...[word options]..then [advanced]
then editing options at the top go down about 5 or 6 lines to
checkbox enable control + click for hyperlink
0
 

Author Comment

by:otishelp
ID: 35036165
thanks I'll check your solutions out 10023!  I'll let you know today hopefully, my customer is a busy lady :)
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lync meeting or Lync conferencing is what many organizations would like to deploy to allow them save money. But companies are now giving up for various reasons, one of which is that they cannot join external meetings (non-federated company meetings)…
Many companies are making the switch from Microsoft to Google Apps (https://www.google.com/work/apps/business/). Use this article to learn more about what Google Apps has to offer and to help if you’re planning on migrating to Google Apps. It is …
This video walks the viewer through the process of creating Hyperlinks for the web and other documents. Select the "Insert" tab: Click "Hyperlink":  Type "http://" followed by a web address to reference a website or navigate to a document to ref…
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question