External monitoring with WUG produces false positives (device down) for devices affected by a line down
Posted on 2011-03-03
I haven't been able to locate the correct documentation section of plug-in to acheive the following:
When I use "Whats Up Gold - Premium" (WUG) from IPswitch (w/no plugins) to monitor a client's site, I usually get inundated by alerts for servers inside the network perimieter when an ISP line goes down and there is no other route in. It's understandable WUG would lose visibility of everything inside when the only way in goes down.
Is there a way to build a layered monitoring network or a set of dependencies?
In othe words, If the client's T1 lines goes down, don't alert me the SQL server is down. This is not necesariliy true. This way, I can focus on addressing the T1 line troubleshooting and not distracted by other 300 alerts which may not be real.